FRSH vs SHOP

Freshworks Inc.

Freshworks Inc. develops software solutions for businesses worldwide. It offers Freshdesk, a solution that empower the support team to work together and resolve customer issues; Freshworks CRM, a solution that keep sales team in the know about prospects and close deals; Freshworks 360, a sales, support, marketing, and success platform; and Freshservice, a solution to streamline information technology service and manage internal requests from the employees. The company also provides Freshchat, a solution to engage with website visitors and product users for sales and customer success; Freshmarketer, an marketing automation solution to acquire, engage, and retain customers; Freshcaller, a solution to reimagine cloud-based phone system for businesses of various sizes; and Freshteam, a solution to recruit and onboard top talent, as well as manage employee data and time off. In addition, it offers Freshrelease, an agile project management software for development teams to plan, track, test, and ship; Freshsuccess, a solution to protect revenue, increase customer lifetime value, and strengthen customer relationships; Freshconnect, a solution that enable teams, partners, and agents to collaborate with full context; Freshping, a solution to monitor website availability, and get alerts and status pages; and Freshstatus, a solution to setup hosted public status page. Further, the company provides The Freshworks Customer-for-Life Cloud that powers the next generation of customer engagement, giving the organization the ability to move past managing leads to nurturing customer relationships. It has a strategic partnership with Tata Consultancy Services. Freshworks Inc. was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017. The company was incorporated in 2010 and is based in San Mateo, California with additional locations in Chennai, Hyderabad, and Bengaluru, India; London, United Kingdom; Sydney and Melbourne, Australia; Berlin, Germany; Paris, France; Singapore; Utrecht, the Netherlands; and Denver, Colorado.

Shopify Inc.

Shopify Inc., a commerce company, provides a commerce platform and services in Canada, the United States, the United Kingdom, Australia, Latin America, and internationally. The company's platform provides merchants to run their business in various sales channels, including web and mobile storefronts, physical retail locations, pop-up shops, social media storefronts, native mobile apps, buy buttons, and marketplaces; and enables to manage products and inventory, process orders and payments, fulfill and ship orders, new buyers and build customer relationships, source products, leverage analytics and reporting, and access financing. It also sells custom themes and apps, and registration of domain names. The company was formerly known as Jaded Pixel Technologies Inc. and changed its name to Shopify Inc. in November 2011. Shopify Inc. was incorporated in 2004 and is headquartered in Ottawa, Canada.