BELLEVUE, Wash.--(BUSINESS WIRE)--Smartsheet Inc. (NYSE: SMAR), the enterprise platform for dynamic work, today announced financial results for its third fiscal quarter ended October 31, 2020.

"Our third quarter was highlighted by continued strength with large deals, a new high water mark for our Government business, and a successful ENGAGE Conference with nearly 60,000 registrants," said Mark Mader, President and CEO of Smartsheet. "As enterprises across the globe seek to digitally transform how work is delivered and innovation is achieved, the value of Smartsheet’s platform is becoming increasingly clear."

“We completed our transition to the public cloud during the quarter,” said Jennifer Ceran, CFO of Smartsheet. “As a result of the wind down costs related to our legacy data centers, we saw a drop in our gross margin this quarter. We expect our gross margin to rebound in the fourth quarter with the exit from our data center infrastructure now complete.”

Third Quarter Fiscal 2021 Financial Highlights

Revenue: Total revenue was $98.9 million, an increase of 38% year over year. Subscription revenue was $90.9 million, an increase of 41% year over year. Professional services revenue was $8.0 million, an increase of 12% year over year.
Operating Loss: GAAP operating loss was $35.9 million, or 36% of total revenue, compared to GAAP operating loss of $31.8 million, or 45% of total revenue, in the third quarter of fiscal 2020. Non-GAAP operating loss was $15.0 million, or 15% of total revenue, compared to non-GAAP operating loss of $20.7 million, or 29% of total revenue, in the third quarter of fiscal 2020.
Net Loss: GAAP net loss was $32.0 million, compared to GAAP net loss of $28.9 million in the third quarter of fiscal 2020. GAAP net loss per share was $0.26, compared to GAAP net loss per share of $0.25 in the third quarter of fiscal 2020. Non-GAAP net loss was $15.1 million, compared to non-GAAP net loss of $17.7 million in the third quarter of fiscal 2020. Non-GAAP net loss per share was $0.12, compared to non-GAAP net loss per share of $0.15 in the third quarter of fiscal 2020.
Cash Flow: Net operating cash flow was negative $5.2 million, compared to net operating cash flow of positive $1.0 million in the third quarter of fiscal 2020. Net free cash flow was negative $8.8 million, compared to negative $2.9 million in the third quarter of fiscal 2020.

Third Quarter Fiscal 2021 Business Highlights

The number of all customers with annualized contract values ("ACV") of $5,000 or more grew to 11,172, an increase of 33% year over year
The number of all customers with ACV of $50,000 or more grew to 1,331, an increase of 73% year over year
The number of all customers with ACV of $100,000 or more grew to 504, an increase of 81% year over year
Average ACV per domain-based customer increased to $4,665, an increase of 42% year over year
Dollar-based net retention rate was 125%

The section titled "Use of Non-GAAP Financial Measures" below contains a description of the non-GAAP financial measures with a reconciliation between GAAP and non-GAAP information. The section titled "Definitions of Business Metrics" contains definitions of certain non-financial metrics provided within this earnings release.

The Company also announced Pete Godbole as its new Chief Financial Officer. Godbole will succeed Jennifer Ceran, who is retiring and will remain with Smartsheet in the near term to facilitate a smooth transition.

Financial Outlook

For the fourth quarter of fiscal 2021, the Company currently expects:

Total revenue of $102 million to $103 million, representing year-over-year growth of 30% to 31%
Calculated billings of $131 million to $134 million, representing year-over-year growth of 29% to 32%
Non-GAAP operating loss of $18 million to $16 million
Non-GAAP net loss per share of $0.15 to $0.13, assuming basic and diluted weighted average shares outstanding of approximately 121.5 million
Net free cash flow of $6 million to $8 million

For the full fiscal year 2021, the Company currently expects:

Total revenue of $378 million to $379 million, representing year-over-year growth of 39% to 40%
Calculated billings of $431 million to $434 million, representing year-over-year growth of 29% to 30%
Non-GAAP operating loss of $54 million to $52 million
Non-GAAP net loss per share of $0.44 to $0.42, assuming basic and diluted weighted average shares outstanding of approximately 120 million
Net free cash flow of negative $36 million to negative $34 million

On September 14, 2020, we completed the acquisition of Brandfolder, Inc. ("Brandfolder") for a total purchase price of $152.5 million consisting of $126.6 million in cash and $25.9 million in stock. Brandfolder contributed $1.7 million to revenue during the three months ended October 31, 2020. In addition, acquired deferred revenue from this acquisition was $4.7 million and additional calculated billings contributed since the date of acquisition through October 31, 2020 were $3.2 million.

We have not reconciled net free cash flow guidance to net cash from operating activities because we do not provide guidance on the reconciling items between net cash from operating activities and net free cash flow, due to the uncertainty regarding, and the potential variability of, these items. The actual amount of such reconciling items will have a significant impact on our net free cash flow. Accordingly, a reconciliation of net cash from operating activities to net free cash flow guidance is not available without unreasonable effort. We do not provide reconciliation of calculated billings guidance as its components are solely revenue and deferred revenue, and guidance for revenue is already provided.

Conference Call Information

Smartsheet will host a conference call and live webcast for analysts and investors at 1:30 p.m. Pacific Time on December 7, 2020. A live webcast and accompanying presentation can be accessed on the Investor Relations section of the Company's website at: https://investors.smartsheet.com. The conference call can also be accessed by dialing (877) 274-9243, or +1 (647) 689-5417 (outside of the US). The conference ID is 9095645. A replay of the call via webcast will be available at https://investors.smartsheet.com or by dialing (800) 585-8367 or +1 (416) 621-4642 (outside of the US). The dial-in replay will be available until the end of day on December 14, 2020. The webcast replay will be available for one year.

Forward-Looking Statements

This press release contains “forward-looking” statements that are based on our management’s beliefs and assumptions and on information currently available to management. Forward-looking statements include, but are not limited to, statements about Smartsheet’s outlook for the fourth fiscal quarter and the full fiscal year ending January 31, 2021, and Smartsheet’s expectations regarding possible or assumed business strategies, potential growth and innovation opportunities, new products, and potential market opportunities.

Forward-looking statements generally relate to future events or our future financial or operating performance. Forward-looking statements include all statements that are not historical facts and can be identified by terms such as “believe,” “continue,” “could,” “potential,” “remain,” “will,” “would” or similar expressions and the negatives of those terms. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause our actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. These risks include, but are not limited to, risks and uncertainties related to: the impact of the COVID-19 pandemic, our ability to achieve future growth and sustain our growth rate, our ability to attract and retain customers and increase sales to our customers, our ability to develop and release new products and services and to scale our platform, our ability to increase adoption of our platform through our self-service model, our ability to maintain and grow our relationships with strategic partners, the highly competitive and rapidly evolving market in which we participate, our ability to identify targets for, execute on, or realize the benefits of, potential acquisitions, and our international expansion strategies. Further information on risks that could cause actual results to differ materially from forecasted results is included in our filings with the SEC, including our Quarterly Report on Form 10-Q for the quarter ended October 31, 2020 to be filed with the SEC. Any forward-looking statements contained in this press release are based on assumptions that we believe to be reasonable as of this date. Except as required by law, we assume no obligation to update these forward-looking statements, or to update the reasons if actual results differ materially from those anticipated in the forward-looking statements.

Use of Non-GAAP Financial Measures

To supplement our condensed consolidated financial statements, which are prepared and presented in accordance with GAAP, we use certain non-GAAP financial measures, as described below, to understand and evaluate our core operating performance. These non-GAAP financial measures, which may be different than similarly titled measures used by other companies, are presented to enhance investors’ overall understanding of our financial performance and should not be considered a substitute for, or superior to, the financial information prepared and presented in accordance with GAAP. Investors are encouraged to review the reconciliation of these non-GAAP measures to their most directly comparable GAAP financial measures. A reconciliation of the non-GAAP financial measures to such GAAP measures can be found in the accompanying financial statements included with this press release.

We believe that these non-GAAP financial measures provide useful information about our financial performance, enhance the overall understanding of our past performance and future prospects, and allow for greater transparency with respect to important metrics used by our management for financial and operational decision-making. We are presenting these non-GAAP financial metrics to assist investors in seeing our financial performance through the eyes of management, and because we believe that these measures provide an additional tool for investors to use in comparing our core financial performance over multiple periods with other companies in our industry.

We define non-GAAP operating loss as GAAP operating loss excluding share-based compensation expense, amortization of acquisition-related intangible assets, and one-time costs associated with mergers and acquisitions. We define non-GAAP net loss as GAAP net loss excluding non-recurring income tax adjustments associated with mergers and acquisitions and the same exclusions that are used to derive non-GAAP operating loss. There are a number of limitations related to the use of these non-GAAP measures as compared to GAAP operating loss and net loss, including that the non-GAAP measures exclude share-based compensation expense, which has been, and will continue to be for the foreseeable future, a significant recurring expense in our business and an important part of our compensation strategy.

We use the non-GAAP financial measure of net free cash flow, which is defined as GAAP net cash flows from operating activities, reduced by cash used for purchases of property and equipment (inclusive of spend on internal-use software) and principal payments on finance lease obligations. We believe net free cash flow is an important liquidity measure of the cash that is available, after capital expenditures and operational expenses, for investment in our business and to make acquisitions. Net free cash flow is useful to investors as a liquidity measure because it measures our ability to generate or use cash. Once our business needs and obligations are met, cash can be used to maintain a strong balance sheet and invest in future growth. There are a number of limitations related to the use of net free cash flow as compared to net cash from operating activities, including that net free cash flow includes capital expenditures, the benefits of which are realized in periods subsequent to those when expenditures are made.

We define calculated billings as total revenue plus the change in deferred revenue in the period. Because we recognize subscription revenue ratably over the subscription term, calculated billings can be used to measure our subscription sales activity for a particular period, to compare subscription sales activity across particular periods, and as an indicator of future subscription revenue.

Definitions of Business Metrics

Average ACV per domain-based customer

We define average ACV per domain-based customer as total outstanding ACV for domain-based subscriptions as of the end of the reporting period divided by the number of domain-based customers as of the same date. We define domain-based customers as organizations with a unique email domain name.

Dollar-based net retention rate

We calculate dollar-based net retention rate as of a period end by starting with the ACV from the cohort of all customers as of the 12 months prior to such period end, or Prior Period ACV. We then calculate the ACV from these same customers as of the current period end, or Current Period ACV. Current Period ACV includes any upsells and is net of contraction or attrition over the trailing 12 months, but excludes subscription revenue from new customers in the current period. We then divide the total Current Period ACV by the total Prior Period ACV to arrive at the dollar-based net retention rate. Any ACV obtained through merger and acquisition transactions does not affect the dollar-based net retention rate until one year from the date on which the transaction closed.

About Smartsheet

Smartsheet (NYSE: SMAR) is the enterprise platform for dynamic work. By aligning people and technology so organizations can move faster and drive innovation, Smartsheet enables its millions of users to achieve more. Visit www.smartsheet.com to learn more.

Disclosure of Material Information

Smartsheet announces material information to its investors using SEC filings, press releases, public conference calls, and on its investor relations page of the company’s website at https://investors.smartsheet.com.

SMARTSHEET INC. Condensed Consolidated Statements of Operations and Comprehensive Loss (in thousands, except per share data) (unaudited)

	Three Months Ended October 31,						Nine Months Ended October 31,
	2020			2019			2020			2019
Revenue
Subscription	$	90,890		$	64,355		$	251,675		$	172,991
Professional services		8,043			7,170			23,967			19,372
Total revenue		98,933			71,525			275,642			192,363
Cost of revenue
Subscription		17,417			8,867			41,894			23,050
Professional services		6,313			5,231			19,295			14,198
Total cost of revenue		23,730			14,098			61,189			37,248
Gross profit		75,203			57,427			214,453			155,115
Operating expenses
Research and development		32,369			25,049			86,449			67,496
Sales and marketing		59,197			50,896			167,759			125,569
General and administrative		19,530			13,330			51,672			35,728
Total operating expenses		111,096			89,275			305,880			228,793
Loss from operations		(35,893	)		(31,848	)		(91,427	)		(73,678	)
Interest income		14			2,810			1,433			6,073
Other income (expense), net		(25	)		187			(105	)		(243	)
Loss before income tax provision (benefit)		(35,904	)		(28,851	)		(90,099	)		(67,848	)
Income tax provision (benefit)		(3,933	)		5			(3,785	)		(68	)
Net loss and comprehensive loss	$	(31,971	)	$	(28,856	)	$	(86,314	)	$	(67,780	)
Net loss per share attributable to common shareholders, basic and diluted	$	(0.26	)	$	(0.25	)	$	(0.72	)	$	(0.61	)
Weighted-average shares outstanding used to compute net loss per share attributable to common shareholders, basic and diluted		121,203			116,861			120,006			111,401

Share-based compensation expense included in the condensed consolidated statements of operations and comprehensive loss was as follows (in thousands, unaudited):

Smartsheet Inc. Announces Third Quarter Fiscal Year 2021 Results