frsh-20250417

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

SCHEDULE 14A

Proxy Statement Pursuant to Section 14(a) of the
Securities Exchange Act of 1934

(Amendment No. )

Filed by the Registrant ☒ Filed by a Party other than the Registrant ☐

Check the appropriate box:

☐ Preliminary Proxy Statement

☐ Confidential, for Use of the Commission Only (as permitted by Rule 14a-6(e)(2))

☒ Definitive Proxy Statement

☐ Definitive Additional Materials

☐ Soliciting Material under § 240.14a-12


Freshworks Inc.
(Name of Registrant as Specified In Its Charter)

(Name of Person(s) Filing Proxy Statement, if Other Than the Registrant)

Payment of Filing Fee (Check all boxes that apply):

☒ No fee required.

☐ Fee paid previously with preliminary materials.

☐ Fee computed on table in exhibit required by Item 25(b) per Exchange Act Rules 14a-6(i)(1) and 0-11.

NOTICE OF 2025 ANNUAL MEETING OF STOCKHOLDERS

NOTICE IS HEREBY GIVEN that Freshworks Inc. (“Freshworks” or the “Company”) will hold its 2025 Annual Meeting of Stockholders (the “Annual Meeting”) on Thursday, June 5, 2025 at 9:00 a.m. Pacific Time. The Annual Meeting will be a virtual stockholder meeting, conducted via audio webcast, through which you can submit questions and vote online. The Annual Meeting can be accessed by visiting www.virtualshareholdermeeting.com/ FRSH2025 and entering your 16-digit control number (included on the Notice of Internet Availability of Proxy Materials, proxy card or on the instructions that accompanied your proxy materials mailed to you).

The record date for the Annual Meeting is April 9, 2025. Only stockholders of record at the close of business on that date may vote at the Annual Meeting or any adjournment thereof. Stockholders will be asked to vote on the following matters at the Freshworks Annual Meeting, which are more fully described in the proxy statement for our Annual Meeting (the “Proxy Statement”) accompanying this notice:

1.To elect three Class I directors, Johanna Flower, Randy Gottfried, and Barry Padgett, each to hold office until the 2028 Annual Meeting of Stockholders and until his or her successor is duly elected and qualified or until his or her earlier death, resignation, or removal; and

2.To ratify the appointment of Deloitte & Touche LLP as our independent registered public accounting firm for the fiscal year ending December 31, 2025.

We also intend to transact such other business as may be properly brought before the Annual Meeting and any adjournment or postponement thereof.

Your vote is important. Whether or not you plan to attend the Annual Meeting, we hope you will vote as soon as possible. For specific instructions on how to vote your shares, please refer to Questions and Answers about these Proxy Materials and Voting beginning on page 2 of the Proxy Statement.

By order of the Board of Directors,

/s/ Pamela Sergeeff

Pamela Sergeeff

Chief Legal Officer, General Counsel and Corporate Secretary

April 17, 2025


			Important Notice Regarding the Availability of Proxy Materials for the Stockholder Meeting to be Held on June 5, 2025: The Notice of Annual Meeting of Stockholders, Proxy Statement and Annual Report are available at www.proxyvote.com

TABLE OF CONTENTS


QUESTIONS AND ANSWERS ABOUT THESE PROXY MATERIALS AND VOTING			2
INFORMATION REGARDING OUR BOARD OF DIRECTORS AND CORPORATE GOVERNANCE			8
DIRECTOR COMPENSATION			19
PROPOSAL 1 - ELECTION OF DIRECTORS			22
PROPOSAL 2 - RATIFICATION OF APPOINTMENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM			23
REPORT OF THE AUDIT COMMITTEE OF THE BOARD OF DIRECTORS			25
EXECUTIVE OFFICERS			26
EXECUTIVE COMPENSATION			27
SECURITY OWNERSHIP OF CERTAIN BENEFICIAL OWNERS AND MANAGEMENT			59
TRANSACTIONS WITH RELATED PERSONS AND INDEMNIFICATION			63
HOUSEHOLDING OF PROXY MATERIALS			64
OTHER MATTERS			65
ANNEX A: RECONCILIATION OF GAAP MEASURES TO NON-GAAP MEASURES			A-1

PROXY STATEMENT FOR THE 2025 ANNUAL MEETING OF STOCKHOLDERS TO BE HELD ON THURSDAY, JUNE 5, 2025

QUESTIONS AND ANSWERS ABOUT THESE PROXY MATERIALS AND VOTING

Why did I receive a notice regarding the availability of proxy materials on the internet?

Pursuant to rules adopted by the Securities and Exchange Commission (the “SEC”), we have elected to provide access to our proxy materials over the internet. We are delivering this Proxy Statement in connection with the solicitation of proxies by the Board, for use at our Annual Meeting on June 5, 2025, at 9:00 AM Pacific Time. The Annual Meeting will be an audio webcast available at www.virtualshareholdermeeting.com/FRSH2025, where you will be able to attend, vote your shares electronically and submit questions.

The proxies solicited for the Annual Meeting will remain valid for use at any meetings held upon adjournment or postponement of that meeting. The Notice of Internet Availability of Proxy Materials (the “Notice”) will be mailed on or about April 17, 2025 to our stockholders of record and beneficial owners of our Class A common stock and Class B common stock (together, our “Common Stock”) as of the Record Date, in lieu of a printed copy of our proxy materials. If you receive a Notice by mail, you will not receive a printed copy of the proxy materials unless you have previously made a permanent election to receive these materials in paper copy. If you received a notice by mail and would like to receive a printed copy of our proxy materials, you should follow the instructions for requesting such materials included in the notice.

When is the Record Date?

The Record Date for the Annual Meeting is the close of business on April 9, 2025. All holders of record of our Common Stock on the Record Date are entitled to notice of, and to vote at, the Annual Meeting and any adjournment or postponement thereof.

Will a list of stockholders as of the record date be available?

For the 10-day period beginning May 26, 2025 to the day prior to the Annual Meeting, a list of our stockholders as of the Record Date will be made available to any stockholder of record for a legally valid purpose at our corporate headquarters during regular business hours. To request access to the list of stockholders of record, stockholders should email AM2025@freshworks.com.

How many votes do I have and what constitutes quorum?

The Company has two series of common stock: Class A and Class B common stock, and our Class A common stock is listed on the Nasdaq Global Select Market (“Nasdaq”). Owners of record on the Record Date are entitled to one vote for each share of Class A common stock held by such stockholder(s), and ten votes for each share of Class B common stock held by such stockholder(s). A quorum, representing the holders of not less than a majority of the voting power of the issued and outstanding Common Stock entitled to vote at the Meeting, must be present at the meeting virtually or represented by proxy for the transaction of business.

Your shares will be counted towards the quorum only if you submit a valid proxy (or one is submitted on your behalf by your broker, bank or other nominee) or if you vote online at the meeting. Abstentions and broker non-votes will be counted towards the quorum requirement. If there is no quorum, either the chairperson of the meeting or the holders of a majority of the voting power of the shares present at the meeting or represented by proxy and entitled to vote thereon may adjourn the meeting to another date.

As of the Record Date, there were 243,922,599 shares of Class A common stock and 53,451,508 shares of Class B common stock outstanding.

How do I attend the Annual Meeting?

To participate in the virtual Annual Meeting, you will need the 16-digit control number included on your Notice of Internet Availability of Proxy Materials, proxy card or voting instruction form. The audio webcast will begin promptly at 9:00 AM Pacific Time. Online check-in will begin at 8:45 AM Pacific Time, and you should allow ample time for the check-in procedures. If you encounter any technical difficulties with the virtual meeting platform on the meeting day, please call the technical support number that will be posted on the Annual Meeting log in page at www.virtualshareholdermeeting.com/FRSH2025. Please note that if you do not have your control number and you are a registered stockholder, you will be able to login as a guest but will not be able to vote your shares or ask questions during the meeting.

For the Annual Meeting, how do we ask questions of management and the board of directors?

If you wish to submit a question during the Annual Meeting, log into the virtual meeting platform beginning at 8:45 AM Pacific Time on the meeting day, type your question into the “Ask a Question” field, and click “Submit.” We intend to answer questions submitted by stockholders during the Annual Meeting that comply with the Annual Meeting rules of conduct, which will be posted on the virtual meeting platform.

Whether or not you plan to virtually attend the Annual Meeting, we encourage you to vote prior to the Annual Meeting. Voting in advance will help ensure that your shares will be voted at the Annual Meeting.

What am I voting on?

Stockholders will be asked to vote on the following matters at the Freshworks Annual Meeting:


Items of Business			Board Recommendation
To elect three Class I directors, Johanna Flower, Randy Gottfried, and Barry Padgett, each to hold office until the 2028 Annual Meeting of Stockholders and until his or her successor is duly elected and qualified or until his or her earlier death, resignation, or removal (“Proposal 1”).			“FOR” all Class I director nominees
To ratify the appointment of Deloitte & Touche LLP as our independent registered public accounting firm for the fiscal year ending December 31, 2025 (“Proposal 2”).			“FOR”

We also intend to transact such other business as may be properly brought before the Annual Meeting and any adjournment or postponement thereof.

What happens if I submit proxy voting instructions?

If you complete and submit your proxy voting instructions, the persons named as proxies will follow your instructions. If you submit proxy voting instructions but do not direct how your shares should be voted on each item, the persons named as proxies will vote as follows:

–FOR the election of the three Class I directors, Johanna Flower, Randy Gottfried, and Barry Padgett, each to hold office until the 2028 Annual Meeting of Stockholders and until his or her successor is duly elected and qualified or until his or her earlier death, resignation, or removal; and

–FOR the ratification of the appointment of Deloitte & Touche LLP as our independent registered public accounting firm for the fiscal year ending December 31, 2025.

The persons named as proxies will vote on any other matters properly presented at the Annual Meeting in accordance with their best judgment, although we have not received timely notice of any other matters that may be properly presented for voting at the Annual Meeting.

How do I vote?

Shares of our Common Stock may be held directly in your own name or may be held beneficially through a broker, bank or other nominee in "street name." Whether you hold our shares as a stockholder of record or as a beneficial owner, we encourage you to vote before the Annual Meeting. Most stockholders will have a choice of voting through the Internet or by telephone or, if you received a printed copy of the proxy materials, by completing a proxy card or voting instruction form and returning it in a postage-prepaid envelope. Please refer to the instructions below and in the notice. We have summarized below the distinctions between shares held of record and those owned beneficially.

•Stockholder of Record — If your shares are registered directly in your name with our transfer agent, Computershare Trust Company, N.A., you are the stockholder of record for those shares and we are providing proxy materials directly to you. As the stockholder of record, you have the right to vote online during the Annual Meeting or to grant your voting proxy to the persons designated by us or a person you select. You may also vote in advance of the Annual Meeting through the telephone, internet, or by using a proxy card that you may request.

If you do not vote in advance through the telephone, internet, or by using a proxy card, or through the internet during the Annual Meeting, your shares will not be voted.

If you return a signed and dated proxy card or otherwise vote without marking voting selections, your shares will be voted in accordance with the recommendations of our board of directors: (i) “For” the election of all three nominees for director named in this Proxy Statement; and (ii) “For” the ratification of the appointment of Deloitte & Touche LLP as our independent registered public accounting firm for the fiscal year ending December 31, 2025. If any other matter is properly presented at the meeting, your proxyholder (one of the individuals named on your proxy card) will vote your shares using his or her best judgment.

As a stockholder of record, you can change or revoke your proxy at any time before the final vote at the meeting, provided that written notices mailed to Freshworks’ Corporate Secretary at 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403, must be received by the close of business on May 29, 2025 (one week before June 5, 2025). Your most current proxy card or telephone or internet proxy is the one that is counted.

•Beneficial Owner — If your shares are held in "street name" in a stock brokerage account or by a bank or other nominee, you are the beneficial owner of the shares, and you should have been provided proxy materials from your broker, bank or other nominee, which is considered the stockholder of record with respect to those shares. As the beneficial owner, you have the right to direct the broker, bank or nominee on how to vote your shares and are also invited to virtually attend the Annual Meeting. Your broker, bank or nominee will provide you with a voting instruction form for you to use, which will also include a 16-digit

control number that will allow you to access the Annual Meeting and vote your shares during the Annual Meeting.

If you do not instruct your brokerage firm, bank, or other nominee how to vote your shares, your shares will be considered “uninstructed” and will not be counted as having been voted on the election of the proposed Class I director nominees (or a “broker non-vote”). For the ratification of the appointment of the independent accounting firm, your brokerage firm, bank, or other nominee may vote your shares and therefore broker non-votes are not expected because broker discretionary voting is permitted.

You may vote through the telephone, internet, or by using a proxy card that you may request or that we may elect to deliver at a later time, as described below:


To vote during the Annual Meeting			Visit www.virtualshareholdermeeting.com/FRSH2025 starting at 9:00 a.m. Pacific Time on June 5, 2025. You will need to enter the 16-digit control number found on your Notice, proxy card, or instructions that accompanies your proxy materials
To vote prior to the Annual Meeting (until 11:59 p.m. Eastern Time on June 4, 2025)			To vote over the telephone, call 1-800-690-6903 using a touch-tone phone and follow the recorded instructions. You will be asked to provide the company number and control number found on your Notice, proxy card, or instructions that accompanies your proxy materials. Your telephone vote must be received by 11:59 p.m. Eastern Time on June 4, 2025 to be counted.
			To vote through the internet, go to www.proxyvote.com and follow the instructions to submit your vote on an electronic proxy card. You will be asked to provide the company number and control number found on your Notice, proxy card, or instructions that accompanies your proxy materials. Your internet vote must be received by 11:59 p.m. Eastern Time on June 4, 2025 to be counted.
			To vote using a printed proxy card, simply complete, sign and date the proxy card that you may request and return it promptly in the envelope provided. If you return your signed proxy card to us before the Annual Meeting, we will vote your shares as you direct.

You may vote “For” all the Class I director nominees to our board of directors, “Withhold” your vote from all the Class I nominees to our board of directors, or you may “Withhold” your vote for any nominee you specify. With respect to the ratification of the appointment of Deloitte & Touche as our independent public accounting firm for the fiscal year ending December 31, 2025, you may vote “For” or “Against” or abstain from voting.

How will votes be counted?

Votes will be counted by the inspector of election appointed for the meeting, who will separately count, with respect to the proposal to elect directors, votes “For,” “Withhold” and broker non-votes; and, with respect to the proposal to ratify the appointment of Deloitte & Touche LLP as our independent registered public accounting firm for the fiscal year ending December 31, 2025, votes “For” and “Against,” and abstentions. For the ratification of the appointment of the independent accounting firm, broker non-votes are not expected because broker discretionary voting is permitted.

Abstentions will be counted towards the vote totals for Proposal 2 and will have the same effect as “Against” votes. Broker non-votes on Proposal 1 will have no effect and will not be counted towards the vote total. Because the outcome of Proposal 1 will be determined by a plurality vote, “Withhold” votes will have no effect on the outcome of the vote. Proposal 2 is considered a “routine” matter, accordingly, if you hold your shares in street name and do not provide voting instructions to your broker, bank, or other agent that holds your shares, your broker, bank, or other agent has discretionary authority to vote your shares on Proposal 2.

The following table summarizes the votes required for each proposal and how votes will be counted:


Proposal	Votes Required for Approval	Effect of Abstentions or “Withhold” votes, as applicable	Effect of Broker non-votes
Election of Class I director nominees	Plurality of the votes present or represented by proxy and entitled to vote on the subject matter	No effect	No effect
Ratification of the selection of Deloitte & Touche LLP as our independent registered public accounting firm for the fiscal year ending December 31, 2025	Majority of votes present or represented by proxy and entitled to vote on the subject matter	“Against”	Discretionary vote

Who is paying for this proxy solicitation?

The Company bears the expense of printing and mailing proxy materials. Proxies may be solicited by certain of our directors, officers and employees, without additional compensation, in person, by telephone, facsimile or electronic mail. We may also reimburse brokerage firms, banks and other agents for the cost of forwarding proxy materials to beneficial owners.

How can I find out the results of the Annual Meeting?

Preliminary voting results will be announced at the Annual Meeting, and final voting results will be published in a current report on Form 8-K we expect to file within four business days after the Annual Meeting.

When are stockholder proposals and director nominations due for the 2026 annual meeting?

Nomination of Director Candidates: Stockholders may nominate candidates to serve on the Board. Our Bylaws require stockholders seeking to make a director nomination to give notice at least 90 days, but no more than 120 days, prior to the date of the first anniversary of the preceding year’s annual meeting. As a result, you must deliver notice of a nomination to us no earlier than February 5, 2026 and no later than the close of business on March 7, 2026 in order to nominate a candidate for director at our 2026 annual meeting. The notice must contain the information required by our Bylaws, and should be addressed to: Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403, Attention: Corporate Secretary.

In addition to satisfying the requirements under our bylaws, to comply with the universal proxy rules, stockholders who intend to solicit proxies in support of director nominees other than the Company’s nominees for our 2026 annual meeting of stockholders must provide notice that sets forth the information required by Rule 14a-19 under the Exchange Act.

Proposals for Business for Inclusion in Next Year’s Proxy Statement (Rule 14a-8 Stockholder Proposals): To be considered for inclusion in our proxy statement for the 2026 annual meeting, the Company must receive notice of a stockholder proposal on or before December 18, 2025. The proposal must comply with the SEC rules regarding eligibility for inclusion in our proxy statement, and should be delivered to Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403, Attention: Corporate Secretary.

Non-Rule 14a-8 Stockholder Proposals: If you intend to present a proposal at an annual meeting other than by submitting a stockholder proposal for inclusion in our proxy statement for that meeting, our Bylaws require you to give notice at least 90 days, but no more than 120 days, prior to the date of the first anniversary of the preceding year’s annual meeting. Our bylaws further provide that the only business that may be conducted at an annual meeting of stockholders is business that is (i) specified in the notice with respect to such annual meeting delivered to stockholders, (ii) brought specifically by or at the direction of our board of directors, or a duly authorized committee of our board of directors, or (iii) properly brought before the meeting in accordance with our Bylaws by a stockholder of record entitled to vote at the meeting. You must deliver notice of a proposal to us no earlier than February 5, 2026 and no later than the close of business on March 7, 2026 in order to present it at the 2026 annual meeting. The notice must contain the information as specified in our bylaws, and should be addressed to: Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403, Attention: Corporate Secretary.

In the event our 2026 annual meeting of stockholders is not held between May 6, 2026 and July 5, 2026, the notice must be received (A) not earlier than the close of business on the 120th day prior to the 2026 annual meeting of stockholders, and (B) not later than the close of business on the later of the 90th day prior to the 2026 annual meeting of stockholders or, if later than the 90th day prior to the 2026 annual meeting of stockholders, the 10th day following the day on which public announcement of the date of the 2026 annual meeting is first made. Any such notice to the Corporate Secretary must include the information required by our bylaws.

You are advised to review our bylaws, which contain additional requirements about advance notice of stockholder proposals, including director nominations.

INFORMATION REGARDING OUR BOARD OF DIRECTORS AND CORPORATE GOVERNANCE

The following table sets forth certain information as of March 31, 2025 concerning the Class I nominees for election at the Annual Meeting and our other directors who will continue in office after the Annual Meeting:

Name

Class

Age

Position

Director Since

Current Term Expires

Audit Committee (2)

Compensation Committee (3)

Nominating and Corporate Governance Committee

Director Nominees

Johanna Flower(1)

Director

2020

2025

Randy Gottfried(1)

Director

2018

2025

Chair*

Barry Padgett(1)

Director

2020

2025

Continuing Directors

Roxanne S. Austin(1)

Lead Independent Director

2021

2026

Chair

Sameer Gandhi(1)

Director

2019

2026

Chair

Frank Pelzer(1)

Director

2023

2026

Dennis Woodside

Director

2022

2026

Rathna Girish Mathrubootham

III

Executive Chairman and Chairman of the Board

2010

2027

Zachary Nelson(1)

III

Director

2021

2027

Jennifer Taylor(1)

III

Director

2021

2027

________________

(1) Independent as defined under the Nasdaq listing rules.

(2) Members of our audit committee satisfy heightened independence standards required for audit committee members in accordance with securities regulations and the Nasdaq listing standards, as further detailed below.

(3) Members of our compensation committee satisfy heightened independence standards required for compensation committee members in accordance with securities regulations and the Nasdaq listing standards, as further detailed below.

* Audit Committee financial expert

Set forth below is biographical information for the Class I director nominees and each person whose term of office as a director will continue after the Annual Meeting. This includes information regarding each director’s experience, qualifications, attributes, or skills that led our board of directors to recommend them for board service.

Nominees for Election at the Annual Meeting

Johanna Flower. Ms. Flower has served on our board of directors since February 2020. From January 2022 until November 2022, she served as Chief Marketing Officer of CrowdStrike Holdings, Inc., a cybersecurity technology company, a role she previously held from November 2014 to August 2020. She also has served on the board of directors of CrowdStrike since January 2023 and served on the board of directors of ForgeRock, Inc., a digital identity technology company, from July 2021 until August 2023. Ms. Flower also serves on the board of directors of several privately-held companies. Ms. Flower holds a B.A. in Business Administration from Brighton University, United Kingdom.

We believe Ms. Flower is qualified to serve as a member of our board of directors because of her significant management and leadership experience in the technology industry.

Randy Gottfried. Mr. Gottfried has served on our board of directors since September 2018. From January 2015 to April 2017, Mr. Gottfried served as Chief Financial Officer of AppDynamics, Inc., an application performance management and IT operations analytics company. From January 2019 until May 2023, Mr. Gottfried served on the board of directors of Sumo Logic, Inc., a cloud-based machine data analytics company. Since August 2021, Mr. Gottfried has served on the board of directors of Attentive Mobile, Inc., a marketing technology company. Mr. Gottfried holds a B.B.A in Accounting from the University of Michigan and an M.B.A. in Strategy and Marketing from Northwestern University, Kellogg School of Management.

We believe Mr. Gottfried is qualified to serve as a member of our board of directors because of his experience serving on the board of directors of public companies and his knowledge of the industry.

Barry Padgett. Mr. Padgett has served on our board of directors since February 2020. From February 2022 to May 2024, he served as Chief Executive Officer for Amperity, Inc., an enterprise customer data platform. From May 2020 to February 2022, he served as the Chief Operating Officer of Amperity and from April 2019 to April 2020, Mr. Padgett served as Chief Revenue Officer for Stripe, Inc., a financial services and software-as-a-service company. From January 2016 to March 2019, Mr. Padgett served as President of SAP, a software and information technology services company. Mr. Padgett holds a B.S. in Applied Mathematics from Union College, an M.B.A. from the University of New South Wales and an M.S. in Software Engineering from the University of Oxford.

We believe Mr. Padgett is qualified to serve as a member of our board of directors because of his significant leadership experience in the industry.

Directors Continuing in Office Until the 2026 Annual Meeting

Roxanne S. Austin. Ms. Austin has served as a member of our board of directors since May 2021. Since December 2004 she has served as the President and Chief Executive Officer of Austin Investment Advisors, a private investment and consulting firm. From 2016 until 2023, she chaired the U.S. Mid-Market Investment Advisors Committee of EQT Partners, an investment organization. Previously, Ms. Austin has held a series of executive positions, including President and CEO of Move Networks, Inc. from 2008 to 2010, President and CEO of DIRECTV, Inc. from 2000 to 2004 and Executive Vice President and Chief Financial Officer of Hughes Electronics Corporation from 1997 to 2000. She is also a former partner of Deloitte & Touche LLP. Ms. Austin served on the board of directors of Target Corporation from 2002 to 2020 and on the board of directors of Abbott Laboratories Inc. from 2000 to April 2022. Ms. Austin currently serves on the boards of directors of several public companies including Verizon Communications, Inc., CrowdStrike Holdings, Inc., and AbbVie, Inc. Ms. Austin holds a B.B.A. in Accounting and Business Administration from the University of Texas at San Antonio.

We believe Ms. Austin is qualified to serve as a member of our board because of her extensive business and operational expertise and experience serving on the boards of directors of public companies.

Sameer Gandhi. Mr. Gandhi has served on our board of directors since December 2019. Since June 2008, Mr. Gandhi has served as a partner of Accel, a venture capital firm, where he focuses on consumer, software and services companies. Mr. Gandhi currently serves on the board of directors of CrowdStrike, and also serves on the boards of directors of several privately-held companies. Mr. Gandhi holds a B.S. in Electrical Engineering and an M.S. in Electrical Engineering and Computer Science from the Massachusetts Institute of Technology and an M.B.A. from the Stanford Graduate School of Business.

We believe Mr. Gandhi is qualified to serve as a member of our board of directors because of his extensive investment and business expertise in the technology industry.

Frank Pelzer. Mr. Pelzer has served on our board of directors since July 2023. Since January 2025, he has served as Chief Operating Officer of Spotnana, a provider of modern travel infrastructure. From May 2018 to November 2024, he served as the Executive Vice President and Chief Financial Officer of F5, Inc., a multi-cloud application services and security company. From August 2015 until May 2018, Mr. Pelzer served as the President and Chief Operating Officer of the Cloud Business Group at SAP. From March 2019 until March 2023, Mr. Pelzer served on the board of directors of Duck Creek Technologies, Inc. and, from May 2013 until April 2022, Mr. Pelzer served on the board of directors of Benefitfocus, Inc. Mr. Pelzer received a B.A. from Dartmouth College and an M.B.A. from the Tuck School of Business at Dartmouth College.

We believe that Mr. Pelzer is qualified to serve as a member of our board of directors because of his extensive experience in the enterprise technology sector as both an operator and public company director.

Dennis Woodside. Mr. Woodside has served as our Chief Executive Officer since May 2024 and as our President and as a member of our board of directors since September 2022. He served on the board of directors for ServiceNow, Inc., a service management software company, from April 2018 to August 2022. Mr. Woodside served as President of Impossible Foods Inc., a company that develops plant-based substitutes for meat products, from March 2019 until August 2022. From April 2014 to September 2018, Mr. Woodside served as Chief Operating Officer of Dropbox, Inc., a provider of cloud storage, file synchronization, personal cloud, and client software services. From May 2012 to April 2014, Mr. Woodside served as Chief Executive Officer for Motorola Mobility LLC, a consumer electronics and telecommunications company. From 2003 to 2011, Mr. Woodside held various roles at Google. Mr. Woodside holds a B.S. in Industrial Relations from Cornell University and a J.D. from Stanford Law School.

We believe that Mr. Woodside is qualified to serve as a member of our board of directors because of the perspective and experience he brings as our Chief Executive Officer and President and because of his extensive leadership and operating experience.

Directors Continuing in Office Until the 2027 Annual Meeting

Rathna Girish Mathrubootham. Mr. Mathrubootham is a co-founder of our company and has served as our Executive Chairman since May 2024, as our Chief Executive Officer from October 2010 to April 2024, as a member of our board of directors since August 2010, and as Chairman since May 2021. Mr. Mathrubootham holds a B.E. in Electrical and Electronics from Shanmugha Arts, Science, Technology and Research Academy, and an M.B.A. from the University of Madras.

We believe that Mr. Mathrubootham is qualified to serve as a member of our board of directors because of the perspective and experience he brings as our co-founder and because of his extensive experience with technology companies.

Zachary Nelson. Mr. Nelson has served on our board of directors since August 2021. From July 2002 to June 2017, Mr. Nelson served as Chief Executive Officer at NetSuite Inc., a business management software company that was acquired by Oracle Corporation, a computer technology company, in November 2016. Since June 2018, Mr. Nelson has served on the board of directors of PagerDuty Inc., an incident management platform company. Mr. Nelson also currently serves on the board of directors of privately-held Acumatica, Inc. Mr. Nelson holds a B.S. in Biological Sciences and an M.A. in Anthropology from Stanford University.

We believe that Mr. Nelson is qualified to serve as a member of our board of directors because of his extensive experience working in the technology sector and senior leadership experience at technology companies.

Jennifer Taylor. Ms. Taylor has served on our board of directors since September 2021. Since February 2024, Ms. Taylor has served as President of Plaid Inc., a financial services company. She served as Chief Product Officer and Senior Vice President of Products at Cloudflare, Inc., a website security company, from June 2017 until December 2023. From August 2015 to June 2017, Ms. Taylor served as Senior Vice President of Product Management for Data.com and Search at Salesforce.com, Inc., a cloud-based software company. Ms. Taylor holds a B.A. in Public Policy from Brown University and an M.B.A. from Harvard Business School.

We believe Ms. Taylor is qualified to serve as a member of our board of directors because of her product development expertise and strong experience in the technology industry.

Board Diversity

Our board of directors values diversity and believes that a board that collectively reflects a diversity of background, thought and experience enhances a board's effectiveness. To that end, we consider a broad range of backgrounds and experiences and the benefits of diverse viewpoints.

Fifty percent (50%) of our board of directors (inclusive of the three director nominees) are diverse based on gender and/or race/ethnicity.(1)(2)

(1)Director Diversity calculations are as of April 17, 2025.

(2)Based on gender and racial/ethnic diversity of director nominees and incumbent directors.

Independence of our Board of Directors

Under the Nasdaq listing standards, a majority of the members of a listed company’s board of directors must satisfy the Nasdaq independence criteria. The Nasdaq listing standards also generally require that each member of a listed company's audit, compensation, and nominating committees be independent.

Our nominating and corporate governance committee annually reviews the independence of our directors and makes recommendations to the full board of directors. Based, in part, on the recommendations of the nominating and corporate governance committee, our board of directors has determined that none of our current non-employee directors has a relationship that would interfere with the exercise of independent judgment in carrying out the responsibilities of a director and that each of these directors is "independent" as that term is defined under the Nasdaq listing rules and consistent with our Corporate Governance Guidelines.

Members of our audit committee and compensation committee are subject to heightened independence requirements. Audit committee members must satisfy the additional independence criteria set forth in Rule 10A-3 under the Securities Exchange Act of 1934, as amended (the “Exchange Act”) and the Nasdaq listing standards. Compensation committee members must satisfy the additional independence criteria set forth in Rule 10C-1 under the Exchange Act and the Nasdaq listing standards.

Board Leadership Structure

Mr. Mathrubootham is the Executive Chairman of our Board. As co-founder and former Chief Executive Officer of the Company, Mr. Mathrubootham brings deep institutional knowledge and experience to his role as Executive Chairman, which are appropriately counterbalanced by the significant role of the lead independent director. Ms. Austin, our lead independent director, was elected by our board of directors and plays a significant role in Board leadership and meetings of the independent directors. She is also the chair of the Nominating and Governance Committee.

As the lead independent director, Ms. Austin is empowered to, among other duties and responsibilities, approve agendas and meeting schedules for regular board meetings, preside over board meetings in the absence of the Chairman, preside over and establish the agendas for meetings of the independent directors, act as liaison between the Chairman and the independent directors, approve information sent to the board of directors, preside over any portions of board meetings at which the evaluation or compensation of the Chief Executive Officer and President or Executive Chairman is presented or discussed and, as appropriate upon request, act as a liaison to stockholders. In addition, it is the responsibility of the lead independent director to coordinate between the board of directors and management regarding the determination and implementation of responses to any problematic risk management issues. As a result, we believe that the lead independent director helps ensure the effective independent functioning of the board of directors in its oversight responsibilities. As lead independent director, Ms. Austin is positioned to build a consensus among directors and to serve as a conduit between the other independent directors and the Executive Chairman, for example, by facilitating the inclusion on meeting agendas of matters of concern to the independent directors.

We also believe it important to review our leadership structure from time to time to ensure that it continues to be the appropriate board leadership structure for our company.

Role of the Board in Risk Oversight

Our board of directors oversees our risk management processes, which are designed to support the achievement of organizational objectives, improve long-term organizational performance, and enhance stockholder value while mitigating and managing identified risks. A fundamental part of our approach to risk management is not only understanding the most significant risks we face as a company and the necessary steps to manage those risks, but also deciding what level of risk is appropriate for our company. Our board of directors plays an integral role in guiding management’s risk tolerance and determining an appropriate level of risk.

While our full board of directors has overall responsibility for evaluating key business risks, its committees monitor and report to our board of directors on certain risks. Our audit committee monitors our major financial, reporting, and risks from cybersecurity threats, and the steps our management has taken to identify and control these exposures, including by reviewing and setting guidelines, internal controls, and policies that govern the process by which risk assessment and management is undertaken. Our audit committee also monitors compliance with legal and regulatory requirements, and directly supervises our internal audit function. Our compensation committee assesses and monitors whether any of our compensation policies and programs have the potential to encourage excessive risk-taking, and also plans for leadership succession. Our nominating and governance committee oversees risks associated with director independence and the composition and organization of our board of directors, monitors the effectiveness of our corporate governance guidelines, and provides general oversight of our other corporate governance policies and practices.

In connection with its reviews of the operations of our business, our full board of directors addresses holistically the primary risks associated with our business, as well as the key risk areas monitored by its committees, including

cybersecurity risks. Our board of directors appreciates the evolving nature of our business and industry and is actively involved in monitoring new threats and risks as they emerge. In particular, our board of directors is committed to the prevention, timely detection, and mitigation of the effects of cybersecurity threats or incidents.

At periodic meetings of our board of directors and its committees, management reports to and seeks guidance from our board and its committees with respect to the most significant risks that could affect our business, such as legal risks, cybersecurity and privacy risks, and financial, tax, and audit-related risks. In addition, among other matters, management provides our audit committee periodic reports on our compliance programs and investment policy and practices.

Meetings of the Board of Directors

The board of directors met 11 times during the last fiscal year. Each board member attended 75% or more of the aggregate number of meetings of the board of directors and of the committees on which he or she served, held during the portion of the last fiscal year for which he or she was a director or committee member. Members of the board of directors are expected to prepare for, attend, and participate in all meetings. We encourage our directors to attend our annual meetings of stockholders and seven of the ten directors attended the 2024 annual meeting of stockholders.

Information Regarding Committees of the Board of Directors

The composition and responsibilities of each of the audit committee, compensation committee and nominating and corporate governance committee of the board of directors are described below. Our committees operate under written charters that satisfy the applicable Nasdaq listing standards. Each committee charter is available to stockholders on the Investor Relations section of our website at ir.freshworks.com/corporate-governance/governance-overview.


Audit Committee
Randy Gottfried, Chair Zachary Nelson Frank Pelzer Meetings in 2024: 4			The Audit Committee represents and assists our board of directors with respect to our corporate accounting and financial reporting processes, systems of internal control and financial statement audits, and to oversee our independent registered public accounting firm.
Principal Functions of the Committee: •helping our board of directors oversee our corporate accounting and financial reporting processes; •managing the selection, engagement, qualifications, independence and performance of a qualified firm to serve as the independent registered public accounting firm to audit our financial statements; •discussing the scope and results of the audit with the independent registered public accounting firm, and reviewing, with management and the independent accountants, our interim and year-end operating results; •developing procedures for employees to submit concerns anonymously about questionable accounting or audit matters; •reviewing related person transactions; •obtaining and reviewing a report by the independent registered public accounting firm at least annually that describes our internal quality control procedures, any material issues with such procedures and any steps taken to deal with such issues when required by applicable law; and •approving or, as permitted, pre-approving, all audit and all permissible non-audit services to be performed by the independent registered public accounting firm.
All members of the Audit Committee are (a) “independent” under the Nasdaq listing standards and Rule 10A-3(b)(1) of the Exchange Act and are (b) able to read and understand fundamental financial statements in accordance with the Nasdaq listing rules. Each of Mr. Gottfried and Mr. Pelzer qualifies as an “audit committee financial expert” within the meaning of SEC rules and each can read and understand fundamental financial statements in accordance with the Nasdaq listing rules.


Compensation Committee
Sameer Gandhi, Chair Johanna Flower Randy Gottfried Barry Padgett Meetings in 2024: 4			The Compensation Committee represents and assists our board of directors in overseeing our compensation policies, plans and programs and to review and determine the compensation to be paid to our executive officers, directors and other senior management, as appropriate.
Principal Functions of the Committee: •reviewing and recommending to our board of directors the compensation of our chief executive officer and other executive officers; •reviewing and recommending to our board of directors the compensation of our directors; •administering our equity incentive plans and other benefit programs; •reviewing, adopting, amending and terminating incentive compensation and equity plans, severance agreements, profit sharing plans, bonus plans, change-of-control protections and any other compensatory arrangements for our executive officers and other senior management; and •reviewing and establishing general policies relating to compensation and benefits of our employees, including our overall compensation philosophy.
Each member of the Compensation Committee is (a) “independent” under the Nasdaq listing standards applicable to compensation committees and (b) a “non-employee director” as defined in Rule 16b-3 promulgated under the Exchange Act.


Nominating and Corporate Governance Committee
Roxanne Austin, Chair Sameer Gandhi Barry Padgett Jennifer Taylor Meetings in 2024: 2			The Nominating and Corporate Governance Committee represents and assists our board of directors in fulfilling its responsibilities relating to our corporate governance and director nominations and elections.
Principal Functions of the Committee: •identifying and evaluating candidates, including the nomination of incumbent directors for reelection and nominees recommended by stockholders, to serve on our board of directors; •considering and making recommendations to our board of directors regarding the composition and chairmanship of the committees of our board of directors; •evaluating the independence of the directors and director nominees and the members of each committee of our board of directors against the independence requirements of Nasdaq, the applicable rules and regulations of the SEC, and other applicable laws; •developing and making recommendations to our board of directors regarding corporate governance guidelines and related matters; and •overseeing periodic evaluations of the board of directors’ performance, including committees of the board of directors.
Each member of the Nominating and Corporate Governance Committee is “independent” under the Nasdaq listing standards.

Nomination to the Board of Directors

Candidates for nomination to our board of directors are selected by our board of directors based on the recommendation of the nominating and corporate governance committee in accordance with the committee’s charter, our stockholder director nominations policy, our amended and restated certificate of incorporation and amended and restated bylaws (our “Bylaws”), our corporate governance guidelines, and the requirements of applicable law. In recommending candidates for nomination, the nominating and corporate governance committee considers candidates recommended by directors, officers, and employees, as well as candidates that are properly submitted by stockholders in accordance with our policies and Bylaws, using the same criteria to evaluate all such candidates.

Our nominating and corporate governance committee will consider recommendations for candidates to our board of directors from stockholders holding at least 1% of our fully diluted capitalization continuously for at least 12 months prior to the date of the submission of the recommendation, so long as such recommendations comply with our amended and restated certificate of incorporation and Bylaws and applicable laws, rules and regulations, including those promulgated by the SEC. Any such stockholder that wishes to recommend a candidate for election to our board of directors must deliver written notice to our Corporate Secretary at Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403. The notice must include the candidate's name, home and business contact information, detailed biographical data, relevant qualifications, a signed letter from the candidate confirming willingness to serve, information regarding any relationships between the candidate and the company, and evidence of the recommending stockholder’s ownership of our capital stock. The recommendation must also include a

statement from the recommending stockholder in support of the candidate, particularly within the context of the criteria for board of directors’ membership.

Stockholders also have the right under our Bylaws to directly nominate director candidates, without any action or recommendation on the part of our nominating and corporate governance committee or our board of directors. For information regarding the process and required information to directly nominate candidates for membership on our board of directors, please refer to our Bylaws and Questions and Answers about these Proxy Materials and Voting beginning on page 2 of the Proxy Statement.

Evaluations of candidates generally involve a review of background materials, internal discussions, and interviews with selected candidates as appropriate and, in addition, the nominating and corporate governance committee may engage consultants or third-party search firms to assist in identifying and evaluating potential nominees.

Our nominating and corporate governance committee and our board of directors use a variety of qualifications for identifying and evaluating director nominees. In considering and evaluating candidates, our nominating and corporate governance committee and our board of directors consider, among other relevant factors, character, integrity, judgment, diversity, independence, area of expertise, experience, length of services, potential conflicts of interest, other commitments, the ability to exercise sound business judgment, skills that are complementary to those of the existing board of directors, the ability to support management and make signification contributions to our success, and an understanding of the fiduciary responsibilities that are required and the commitment of time and energy necessary to diligently carry out those responsibilities. In evaluating director candidates, our nominating and corporate governance committee and our board of directors will also consider the current size and composition of our board of directors, our company's operating requirements, and the long-term interests of our stockholders.

Stockholder Engagement and Communications with the Board of Directors

Stockholders or interested parties who wish to communicate with our board of directors or with an individual director may do so by mail to our board of directors or the individual director, care of our Corporate Secretary at Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403. In accordance with our corporate governance guidelines, our Corporate Secretary or legal department, in consultation with appropriate directors as necessary, will review all incoming stockholder communications (except for mass mailings, product complaints or inquiries, job inquiries, business solicitations, and patently offensive or otherwise inappropriate material) and, if appropriate, will route such communications to the appropriate director(s) or, if none is specified, to the chairperson of the board of directors or the lead independent director.

Code of Ethics

We have adopted a code of business conduct and ethics that applies to, among others, our directors, officers, and employees, including our principal executive officer, principal financial officer, principal accounting officer or controller, or persons performing similar functions. Our code of business conduct and ethics is published and available under the Corporate Governance section of our investor relations website at https://ir.freshworks.com/corporate-governance/governance-overview. Any substantive amendments to or waivers of the Code of Business Conduct and Ethics relating to our executive officers or directors will be disclosed promptly on our investor relations website as set forth above, as required under applicable Nasdaq and SEC rules.

Corporate Governance Guidelines

Our board of directors has adopted corporate governance guidelines to ensure that our board of directors has the necessary practices in place to review and evaluate Freshworks’ business operations and make decisions that are

independent of our management. The corporate governance guidelines set forth the practices our board of directors follows with respect to board composition and selection, board meetings and involvement of senior management, executive officer performance evaluation and succession planning, board compensation, director education, and conflicts of interest. The corporate governance guidelines, as well as the charters for each committee of our board of directors, are posted on our website at https://ir.freshworks.com/corporate-governance/governance-overview.

Insider Trading Policy

We have adopted an Insider Trading Policy governing the purchase, sale, and/or other dispositions of the Company’s securities by directors, officers and employees that is designed to promote compliance with insider trading laws, rules and regulations, as well as procedures designed to further the foregoing purposes. A copy of our insider trading policy is filed as an exhibit to our Annual Report on Form 10-K for our fiscal year ended December 31, 2024. In addition, it is the Company’s intent to comply with applicable laws and regulations relating to insider trading.

Social Responsibility and Governance

Embodied in our core value of care is caring for our employees and our broader communities. We consciously strive to make a positive impact and uphold our social responsibility as members of the global community.

Equity & Inclusion

In 2020, we launched Employee Resource Groups (“ERGs”), which are inclusive, voluntary, employee-led and executive sponsored groups designed to promote inclusiveness and give everyone a chance to contribute their knowledge, skills, and unique perspectives. Our largest ERG is Women360, which focuses on inspiring, empowering, educating, and nurturing women and their allies at Freshworks.

Social Impact

In 2019, we launched the Freshworks Software Academy (“FWSA”) in Chennai, India. FWSA is our corporate social responsibility initiative for underprivileged students from low-income families in India who are unable to afford conventional college education but have the right motivation, aptitude to learn software skills and have a strong desire to start their career in technology. FWSA is a free program for students and offers a monthly stipend for students during the duration of the program. Upon successful completion of the course, students are given an opportunity to participate in organized networking and job placement activities with various technologies companies in Chennai.

DIRECTOR COMPENSATION

2024 Director Compensation Table

The following table sets forth certain information with respect to the compensation earned by or paid to our directors for the fiscal year ended December 31, 2024, other than Dennis Woodside, our Chief Executive Officer and President, and Rathna Girish Mathrubootham, our Executive Chairman, each of whom is also a member of our board of directors but did not receive any additional compensation for service as a director. The compensation paid to Mr. Woodside and Mr. Mathrubootham is set forth in “Executive Compensation.”


Name	Fees Earned or Paid in Cash ($)	Stock Awards ($)(1)(2)	Total ($)
Roxanne S. Austin	—	251,219(3)	251,219
Johanna Flower	—	234,610(4)	234,610
Sameer Gandhi	—	245,834(5)	245,834
Randy Gottfried	62,000	193,636(6)	255,636
Zachary Nelson	—	237,065(7)	237,065
Barry Padgett	46,000	193,636(8)	239,636
Frank Pelzer	44,500	193,636(9)	238,136
Jennifer Taylor	—	231,191(10)	231,191

________________

(1) The amounts disclosed represent the aggregate grant date fair value of the restricted stock units granted to our non-employee directors during 2024 under our 2021 Equity Incentive Plan (the “2021 Plan”), computed in accordance with Financial Accounting Standard Board (“FASB”) Accounting Standards Codification (“ASC”) 718. The assumptions used in calculating the grant date fair value of the restricted stock units are set forth in Note 12 to our audited consolidated financial statements included in our Annual Report on Form 10-K for the fiscal year ended December 31, 2024. These amounts do not reflect the actual economic value that will be realized by the directors upon the vesting of the restricted stock units, or the sale of any common stock acquired under such restricted stock units.

(2) As of December 31, 2024, the number of unvested shares subject to outstanding restricted stock unit awards held by each non-employee director was as follows: Ms. Austin — 72,406 shares; Ms. Flower — 29,176 shares; Mr. Gandhi — 15,116 shares; Mr. Gottfried — 15,116 shares; Mr. Nelson — 99,486 shares; Mr. Padgett — 27,616 shares; Mr. Pelzer — 25,130 shares; and Ms. Taylor — 99,486 shares.

(3) Includes (i) an aggregate of 4,109 shares of fully-vested Class A common stock granted to Ms. Austin pursuant to her election to receive such shares in lieu of the cash retainer for the quarters ended March 31, 2024, June 30, 2024, September 30, 2024, and December 31, 2024 pursuant to our non-employee director compensation program, granted on April 1, 2024, July 1, 2024, October 1, 2024, and January 2, 2025, respectively, (the “Quarterly Retainer Grants”) and (ii) a restricted stock unit award for 15,116 shares of our Class A common stock granted on July 1, 2024 pursuant to our non-employee director compensation program.

(4) Includes (i) an aggregate of 2,924 shares of fully-vested Class A common stock granted to Ms. Flower pursuant to her election to receive such shares in lieu of the cash retainer as Quarterly Retainer Grants and (ii) a restricted stock unit award for 15,116 shares of our Class A common stock granted on July 1, 2024 pursuant to our non-employee director compensation program.

(5) Includes (i) an aggregate of 3,725 shares of fully-vested Class A common stock granted to Mr. Gandhi pursuant to his election to receive such shares in lieu of the cash retainer as Quarterly Retainer Grants and (ii) a restricted stock unit award for 15,116 shares of our Class A common stock granted on July 1, 2024 pursuant to our non-employee director compensation program.

(6) Represents a restricted stock unit award for 15,116 shares of our Class A common stock granted to Mr. Gottfried on July 1, 2024 pursuant to our non-employee director compensation program.

(7) Includes (i) an aggregate of 3,099 shares of fully-vested Class A common stock granted to Mr. Nelson pursuant to his election to receive such shares in lieu of the cash retainer as Quarterly Retainer Grants and (ii) a restricted stock unit award for 15,116 shares of our Class A common stock granted on July 1, 2024 pursuant to our non-employee director compensation program.

(8) Represents a restricted stock unit award for 15,116 shares of our Class A common stock granted to Mr. Padgett on July 1, 2024 pursuant to our non-employee director compensation program.

(9) Represents a restricted stock unit award for 15,116 shares of our Class A common stock granted to Mr. Pelzer on July 1, 2024 pursuant to our non-employee director compensation program.

(10) Includes (i) an aggregate of 2,680 shares of fully-vested Class A common stock granted to Ms. Taylor pursuant to her election to receive such shares in lieu of the cash retainer as Quarterly Retainer Grants and (ii) a restricted stock unit award for 15,116 shares of our Class A common stock granted on July 1, 2024 pursuant to our non-employee director compensation program.

Non-Employee Director Compensation

We have adopted an amended and restated non-employee director compensation program pursuant to which each of our directors who is not an employee or consultant of our company will be eligible to receive compensation for service on our board of directors and committees of our board of directors. Below is a description of the compensation to which our directors were entitled in 2024, as well as the changes to our director compensation program that became effective January 1, 2025.

Cash Compensation

For service related to 2024, each eligible director received an annual cash retainer of $34,500 for serving on our board of directors, and the lead independent director of our board of directors received an additional annual cash retainer of $16,500 for her service. The chair of our audit committee received an additional annual cash retainer of $20,000, the chair of our compensation committee received an additional annual cash retainer of $15,000 and the chair of our nominating and corporate governance committee received an additional annual cash retainer of $8,000. The members of our audit committee were entitled to an additional annual cash retainer of $10,000, the members of our compensation committee were entitled to an additional annual cash retainer of $7,500 and the members of our nominating and corporate governance committee were entitled to an additional annual cash retainer of $4,000; however, in each case such cash retainer was payable only to members who were not the chair of such committee.

Upon review of our non-employee director compensation program and market data with Compensia, Inc. (“Compensia”), our independent compensation consultant, in late 2024 our board of directors amended our non-employee director compensation program to adjust the compensation of our board of directors to align more closely with the median compensation of our peers. Our amended and restated non-employee director compensation program, effective January 1, 2025, provides that: the annual cash retainer for serving on our board of directors will be $35,000; the annual cash retainer for serving as lead independent director of our board of directors will be $20,000; and the annual cash retainer for serving as the chair of our nominating and corporate governance committee will be $9,000. There are no changes to any other annual cash retainers.

As was the case under our prior non-employee director compensation program, all annual cash compensation amounts will be payable in equal quarterly installments, in arrears, on or after the last day of each fiscal quarter in which the service occurred. Additionally, each non-employee director may elect to receive fully vested shares of our Class A common stock in lieu of his or her annual cash retainer. Such shares are issued on a quarterly basis, in arrears, and the number of shares will be calculated by dividing (1) the aggregate amount of cash compensation otherwise payable to such director by (2) the average closing price of our Class A common stock over the 30 consecutive trading days immediately preceding the grant date (the “Conversion Price”), rounded down to the nearest whole share.

Equity Compensation

Effective January 1, 2025, our non-employee director compensation program was amended and restated to provide for an initial equity grant to eligible new directors with an aggregate value of $400,000. Consistent with the prior program, the restricted stock units will be granted on the next established grant date following the date the new

eligible director joins our board of directors and will vest annually over a three-year period, subject to continued service as a director through each such vesting date.

In 2024, each incumbent director who was re-elected to continue to serve as a director of our company following an annual meeting of our stockholders received a grant of restricted stock units with an aggregate value of $195,000 under our 2021 Plan. The number of restricted stock units was calculated by dividing $195,000 by the Conversion Price, rounded down to the nearest whole share. Effective January 1, 2025, the aggregate value of the annual equity grant to eligible directors is $200,000. As with the prior non-employee director compensation program, the shares shall vest in full on the first anniversary of the grant date; provided, however, that in the event a director is up for re-election at an annual meeting of stockholders and is not elected to continue serving as a member of the board of directors at such annual meeting of stockholders, the shares shall be deemed fully vested on that annual meeting date.

Expenses

We reimburse eligible directors for ordinary, necessary, and reasonable out-of-pocket travel expenses to cover in-person attendance at and participation in board and committee meetings.

PROPOSAL 1 - ELECTION OF DIRECTORS

Our board of directors currently consists of ten members and is divided into three classes. Each class consists, as nearly as possible, of one-third of the total number of directors, and each class has a three-year term. At each annual meeting of stockholders, the successors to directors whose terms then expire will be elected to serve from the time of election until the third annual meeting following the election and until his or her successor is duly elected and qualified, or until his or her earlier death, resignation or removal.

Our directors are divided into the three classes as follows:

•the Class I directors are Johanna Flower, Randy Gottfried, and Barry Padgett, whose terms will expire at the Annual Meeting;

•the Class II directors are Roxanne S. Austin, Sameer Gandhi, Frank Pelzer, and Dennis Woodside, whose terms will expire at the annual meeting of stockholders to be held in 2026; and

•the Class III directors are Rathna Girish Mathrubootham, Zachary Nelson, and Jennifer Taylor, whose terms will expire at the annual meeting to be held in 2027.

Any additional directorships resulting from an increase in the number of directors will be distributed among the three classes so that, as nearly as possible, each class will consist of one-third of the directors. Vacancies on the board of directors may be filled only by persons elected by a majority of the remaining directors. A director elected by the board of directors to fill a vacancy in a class, including vacancies created by an increase in the number of directors, shall serve for the remainder of the full term of that class and until the director’s successor is duly elected and qualified. The division of our board of directors into three classes with staggered three-year terms may delay or prevent a change of our management or a change in control of Freshworks. Our board of directors expects to review this structure periodically to ensure that it continues to be the appropriate board structure for our company.

Each of Ms. Flower, Mr. Gottfried, and Mr. Padgett is currently a member of our board of directors, and, at the recommendation of our nominating and governance committee, has been nominated for reelection to serve as a Class I director. Each of these nominees has agreed to stand for reelection at the Annual Meeting. Our management has no reason to believe that any nominee will be unable to serve. If elected at the Annual Meeting, each of these nominees would serve until the annual meeting of stockholders to be held in 2028 and until his or her successor has been duly elected and qualified, or until the director’s earlier death, resignation, or removal.

Shares represented by executed proxies will be voted, if authority to do so is not withheld, for the election of the three nominees named above. If any nominee becomes unavailable for election as a result of an unexpected occurrence, shares that would have been voted for that nominee will instead be voted for the election of a substitute nominee, if any, proposed by Freshworks. Each person nominated for election has agreed to serve if elected.

Our Board of Directors Recommends
A Vote FOR The Election of Each Named Nominee.

PROPOSAL 2 - RATIFICATION OF APPOINTMENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

Our audit committee has appointed Deloitte & Touche LLP as our independent registered public accounting firm for the fiscal year ending December 31, 2025 and has further directed that management submit the appointment of its independent registered public accounting firm for ratification by the stockholders at the Annual Meeting. Deloitte & Touche LLP has audited our financial statements since 2018. Representatives of Deloitte & Touche LLP are expected to be present at the Annual Meeting. They will have an opportunity to make a statement if they so desire and will be available to respond to appropriate questions.

Neither our Bylaws nor other governing documents or law require stockholder ratification of the appointment of Deloitte & Touche LLP as our independent registered public accounting firm. However, our audit committee is submitting the appointment of Deloitte & Touche LLP to the stockholders for ratification as a matter of good corporate practice. If the stockholders fail to ratify the appointment, our audit committee will reconsider whether or not to retain that firm. Even if the appointment is ratified, our audit committee in its discretion may direct the appointment of different independent auditors at any time during the year if they determine that such a change would be in our best interests and the best interests of our stockholders.

Principal Accountant Fees and Services

The following table represents aggregate fees billed to us for the fiscal years ended December 31, 2024 and 2023 by Deloitte & Touche LLP, our principal accountant.


	Fiscal Year Ended December 31,
	2024 ($)	2023 ($)
Audit Fees(1)	3,547,984	3,224,806
Audit-Related Fees	—	—
Tax Fees (2)	44,189	19,516
All Other Fees	—	—
Total Fees	3,592,173	3,244,322

________________

(1) “Audit fees” consist of fees for professional services provided in connection with the audit of our annual consolidated financial statements, reviews of our quarterly condensed consolidated financial statements, and statutory and regulatory filings or engagements.

(2) “Tax fees” consist of fees in connection with tax studies and tax advisory services.

Pre-Approval Policies and Procedures

Our audit committee has adopted a policy and procedures for the pre-approval of audit and non-audit services rendered by our independent registered public accounting firm, Deloitte & Touche LLP. The policy generally pre-approves specified services in the defined categories of audit services, audit-related services and tax services up to specified amounts. Pre-approval may also be given on an individual, explicit, case-by-case basis before the independent auditor is engaged to provide each service. The audit committee has delegated pre-approval authority to the chairperson of the audit committee, provided that any pre-approved decisions must be reported to the full audit committee at its next scheduled meeting.

Our audit committee has determined that the rendering of services other than audit services by Deloitte & Touche LLP is compatible with maintaining the principal accountant’s independence.

All fees described above were pre-approved by the audit committee.

Our Board of Directors Recommends
A Vote FOR The Ratification of the Appointment of Deloitte & Touche LLP
as our Independent Registered Public Accounting Firm.

REPORT OF THE AUDIT COMMITTEE OF THE BOARD OF DIRECTORS

The audit committee has reviewed and discussed the audited financial statements for the fiscal year ended December 31, 2024 with our management. The audit committee has discussed with the independent registered public accounting firm the matters required to be discussed by the applicable requirements of the Public Company Accounting Oversight Board (“PCAOB”) and the SEC. The audit committee has also received the written disclosures and the letter from the independent registered public accounting firm required by applicable requirements of the PCAOB regarding the independent accountant’s communications with the audit committee concerning independence and has discussed with the independent registered public accounting firm the accounting firm’s independence. Based on the foregoing, the audit committee has recommended to the board of directors that the audited financial statements be included in our Annual Report on Form 10-K for the fiscal year ended December 31, 2024 for filing with the SEC.

Randy Gottfried (Chair)
Zachary Nelson

Frank Pelzer

The material in this report is not “soliciting material,” is not deemed “filed” with the SEC and is not to be incorporated by reference in any filing by us under the Securities Act of 1933, as amended (the “Securities Act”), or the Exchange Act, whether made before or after the date hereof and irrespective of any general incorporation language in any such filing.

EXECUTIVE OFFICERS

The following table identifies certain information about our executive officers as of March 31, 2025. Our executive officers are appointed by, and serve at the discretion of, our board of directors. There are no family relationships among any of our directors or executive officers.


Name	Age	Position
Dennis Woodside	56	Chief Executive Officer and President and Member of our Board of Directors
Rathna Girish Mathrubootham	50	Executive Chairman
Tyler Sloat	51	Chief Operating Officer and Chief Financial Officer
Mika Yamamoto	52	Chief Customer and Marketing Officer

For Mr. Mathrubootham and Mr. Woodside’s biographies, see “Information Regarding Our Board of Directors and Corporate Governance.”

Tyler Sloat. Mr. Sloat has served as our Chief Operating Officer since August 2024 and as our Chief Financial Officer since April 2020. From September 2010 to April 2020, Mr. Sloat served as Chief Financial Officer of Zuora, Inc., a subscription service management software company. Mr. Sloat holds a B.A. in Economics from Boston College and an M.B.A. from Stanford University Graduate School of Business.

Mika Yamamoto. Ms. Yamamoto has served as our Chief Customer and Marketing Officer since November 2023. In this role, she leads Freshworks’ marketing, digital implementation and support organizations, in addition to our SMB and commercial sales, and customer success teams. Prior to joining Freshworks, Ms. Yamamoto served as the Chief Customer Engagement and Marketing Officer at F5, Inc., a multi-cloud application services and security company from May 2019 to November 2023. From August 2018 to March 2019, Ms. Yamamoto served as Global President at Marketo, Inc., a marketing automation software company that was acquired by Adobe where she became SVP/GM of the Marketo business group post-acquisition, and from June 2016 to August 2018, she served as the Chief Digital Marketing Officer and CMO at SAP’s small-to-mid-size business segment. Ms. Yamamoto also previously held senior leadership roles at Amazon Books, Microsoft Windows and Microsoft Stores, Gartner Research and Accenture, establishing a strong track record of enterprise transformation to scale growth. Ms. Yamamoto has served on the board of directors of BlackLine, Inc. since April 2019. She holds a B.A. in Commerce, Economics and Marketing from Queen’s University (Canada).

EXECUTIVE COMPENSATION

Compensation Discussion and Analysis

This Compensation Discussion and Analysis provides information regarding the 2024 compensation program for our named executive officers. Our named executive officers for 2024 were:

•Dennis Woodside, our Chief Executive Officer and President and a member of our board of directors;(1)

•Rathna Girish Mathrubootham, our Executive Chairman and former Chief Executive Officer;(2)

•Tyler Sloat, our Chief Operating Officer and Chief Financial Officer;(3)

•Mika Yamamoto, our Chief Customer and Marketing Officer; and

•Srinivasagopalan Ramamurthy, our former Chief Product Officer.(4)

________________

(1) Mr. Woodside, who has served as our President since September 1, 2022, was also appointed as our Chief Executive Officer effective May 1, 2024.

(2) Mr. Mathrubootham transitioned from his position as our Chief Executive Officer to his position as our Executive Chairman effective May 1, 2024.

(3) Mr. Sloat, who has served as Chief Financial Officer since April 2020, was also appointed as our Chief Operating Officer effective August 5, 2024.

(4) Mr. Ramamurthy served as our Chief Product Officer until October 2024 and left the Company in December 2024.

This Compensation Discussion and Analysis also provides an overview of our executive compensation philosophy, the overall objectives of our executive compensation program, how each element of our executive compensation program is designed to satisfy program objectives, the policies underlying our 2024 executive compensation program, and the compensation awarded to our named executive officers for 2024. The following discussion and analysis of compensation arrangements of our named executive officers should be read together with the executive compensation tables and related disclosures.

Executive Summary

Our Business

Freshworks provides simple solutions for complex challenges with its people-first AI service software that allows organizations to deliver exceptional customer and employee experiences. We provide our solutions in two product families: Customer Experience (CX) and Employee Experience (EX). CX products include Freshdesk, Freshdesk Omni, Freshchat, Freshsales, and Freshmarketer. EX products include Freshservice, Freshservice for Business Teams and Device42. Our generative AI offerings, Freddy AI Agent and Freddy AI Copilot, further enhance the customer and employee experience. Freddy AI Agent offers always-on, autonomous, personalized resolutions to customer and employee queries. Freddy AI Copilot provides always-on contextual assistance for customer support, employee support, marketing and sales use cases, designed to boost productivity.

Our products are offered across multiple markets to address the needs of businesses of all sizes that need to digitally transform to delight their customers and employees. Currently, over 72,000 businesses around the world use and trust Freshworks' uncomplicated solutions to increase employee efficiency and customer loyalty.

Even as our customer base and operations have scaled, our fresh approach to EX and CX software is designed to be uncomplicated: easy to use and ready-to-scale for companies of all sizes. With solutions and a platform that are enterprise-grade without the enterprise complexity, Freshworks' customers have improved retention and achieved higher customer satisfaction scores, resulting in better business outcomes.

Our 2024 Financial and Performance Highlights

We achieved various business and financial accomplishments in 2024 that we believe will lead to future revenue and profit growth and return stockholder value in the long term. Specifically, in 2024, we:


			Continued to increase the total revenue of the Company to $720.4 million for fiscal year 2024, compared to $596.4 million and $498.0 million in the years ended December 31, 2023 and 2022, respectively, representing year-over-year growth rates of 21% and 20%, respectively
			Improved non-GAAP operating margin to 13.8%, compared to 7.5% in 2023 (see Annex A for the definition of this metric and a reconciliation to the most directly comparable GAAP financial measure)
			Increased non-GAAP free cash flow to $146.0 million, compared to $77.8 million from the prior year (see Part II, Item 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations—Non-GAAP Financial Measures in our Annual Report on Form 10-K for the fiscal year ended December 31, 2024 for a definition of this non-GAAP financial measure and a reconciliation to the most directly comparable GAAP financial measure)
			Our EX business surpassed $400 million in annual recurring revenue (ARR) and our CX business surpassed $360 million in ARR
			Over 60% of our ARR was from customers with more than 250 employees as of December 31, 2024
			Increased the number of larger customers contributing more than $50,000 in ARR by 22% year-over-year, representing approximately 50% of total ARR
			Increased the number of customers contributing more than $5,000 in ARR by 11% year-over-year; representing approximately 90% of total ARR
			Completed the acquisition of Device42, reinforcing Freshworks’ IT offerings for mid-market and enterprise companies with enhanced IT Asset Management (ITAM) solutions

Our 2024 Compensation Highlights

Our executive compensation program has three primary elements: base salary, performance bonus, and long-term equity incentives. Each of these compensation elements serves a specific purpose in our compensation strategy. Base salary is an essential component to any market-competitive compensation program. Performance bonuses reward the achievement of short-term company financial goals, while long-term incentives drive our named executive officers to focus on long-term sustainable stockholder value creation. Based on our performance and consistent with the design of our compensation program, the compensation committee made the following executive compensation decisions for 2024:

•Base Salaries. In March 2024, the compensation committee approved merit-based salary increases for certain of the then-serving named executive officers.

•Performance Bonuses. In early 2024, the compensation committee established rigorous and challenging 2024 performance goals for the Company under our officer cash incentive plan (“Bonus Plan”), based on Net New ARR and Non-GAAP Operating Margin (see below under the heading “—Elements of Our 2024 Executive Compensation Program—Performance Bonuses” for definitions of and more details regarding these metrics).

•Long-Term Equity Incentives. In early 2024, the compensation committee and, with respect to Mr. Woodside and Mr. Mathrubootham, the board of directors granted long-term equity incentive awards to each of our then-serving named executive officers in the form of restricted stock units (“RSUs”) and performance-based RSUs (“PRSUs”) that could be earned based on both the achievement of certain revenue and free cash flow targets and the recipient’s continued service to the Company. The addition of PRSUs with financial performance metrics to our executive compensation program furthers our pay-for-performance philosophy and better aligns us with the practices of our peer companies. See below under the heading “—Elements of Our 2024 Executive Compensation Program—Long-Term Equity Incentives” for definitions of the PRSU performance measures and more details regarding the 2024 RSUs and PRSUs. In connection with the grant of his long-term equity incentive awards, the compensation committee and the board of directors determined to cancel Mr. Mathrubootham’s outstanding PRSU award for the reasons discussed under “—Cancellation of Mathrubootham PRSU Grant” below.

Best Compensation Practices & Policies

Our executive compensation policies and practices reinforce our “pay-for-performance” philosophy and ensure that compensation is meaningfully tied to the creation of long-term stockholder value. Listed below are highlights of our compensation policies and practices:


What We Do		What We Don’t Do
ü	Emphasize variable pay over fixed pay, with a significant portion tied to our operating results and stock performance	û	No guaranteed salary increases or incentive payments
ü	Provide for “double-trigger” equity award vesting and severance benefits upon a change in control	û	No significant perquisites and no tax gross-ups upon a change in control of the Company
ü	Maintain anti-hedging and anti-pledging policies	û	No excessive risk-taking in our compensation programs
ü	Retain an independent compensation consultant reporting directly to the compensation committee	û	No supplemental executive retirement plans or pension plans
ü	Maintain employment agreements with the named executive officers providing for specific terms of employment or severance benefits
ü	Review the executive compensation philosophy and strategy to ensure each component is designed to drive the desired behaviors to support business growth and stockholder value as well as ensure market competitiveness and appropriateness
ü	Maintain a clawback policy and stock ownership guidelines

Compensation Program Philosophy, Objectives and Elements of Compensation

We design our executive compensation program to achieve the following objectives consistent with our “pay for performance” philosophy:

•Attract and retain outstanding executives who have the technical expertise and leadership ability to drive business growth;

•Motivate and reward behavior that results in exceeding our corporate performance objectives; and

•Ensure that compensation is meaningfully tied to creation of long-term stockholder value.

We believe that Freshworks’ executive compensation program design features accomplish the following:

•Provide base salaries consistent with each executive’s responsibilities so that they are not motivated to take excessive risks to achieve a reasonable level of financial security.

•Ensure a significant portion of each executive’s compensation is comprised of equity compensation with vesting periods that encourage executives to remain highly engaged and focused on long-term share price appreciation, thus aligning their interests with those of our stockholders.

•Utilize a mix of cash and equity compensation designed to encourage strategies and actions that are in the long-term best interests of Freshworks.

To achieve our compensation objectives, we provide our executive officers, including our named executive officers, with a compensation package consisting of the following elements:


Element of Compensation	Objectives	Key Features
Base Salary (fixed cash)	Provides financial stability and security through a fixed amount of cash for performing job responsibilities.	Generally reviewed annually in the first quarter of the year and determined based on a number of factors (including individual performance, internal equity, retention and our overall performance) and by reference to market data provided by our independent compensation consultant.
Quarterly Performance Bonus (at-risk cash)	Motivates and rewards executive officers for attaining rigorous quarterly corporate performance goals that relate to our key business objectives.	Target bonus amounts are generally reviewed annually during the first quarter of the year and determined based upon market data provided by our independent compensation consultant for positions that have similar impact on the organization and competitive bonus opportunities in our market. Bonus opportunities are entirely dependent upon achievement of specific quarterly corporate performance objectives that are consistent with our annual operating plan and long-term strategy. Metrics are generally determined by the compensation committee and board of directors and communicated at the beginning of the year.
Long-Term Equity Incentives (at-risk equity)	Motivates and rewards for long-term Company performance; aligns executives’ interests with stockholder interests and changes in stockholder value. Attracts highly qualified executives and encourages their continued employment over the long-term.	Our annual long-term equity incentives for 2024 were granted in the form of time-vesting RSUs and PRSUs. Long-term equity incentive opportunities are generally reviewed and determined annually during the first quarter of the year or as appropriate during the year for new hires, promotions, or other special circumstances, such as to encourage retention, or as a reward for significant achievement. Individual grants are determined based on a number of factors, including current corporate and individual performance, outstanding equity holdings and their retention value and total ownership, historical value of our stock, internal equity amongst executives and market data provided by our independent compensation consultant.

While we offer competitive current and short-term cash compensation, equity compensation is the primary incentive element of our executive compensation program. We emphasize the use of equity compensation to encourage our executive officers to focus on the growth of our overall enterprise value, which aligns with the creation of long-term value for our stockholders.

To allocate compensation among salary, performance bonus awards and equity grants, the compensation committee uses multiple considerations to establish a total compensation program for each named executive officer that it believes appropriate to achieve our corporate objectives. The considerations taken into account for each named executive officer include market competitive pay levels for each pay component based on our peer group companies, internal parity among the Company’s executive team, and performance, potential and impact of the executive

officer. The compensation committee also ensures a significant portion of the named executive officers’ total target compensation is comprised of performance-based bonus opportunities and long-term equity awards in order to align their incentives with the interests of our stockholders and our corporate goals.

How We Determine Executive Compensation

Roles and Responsibilities of Our Compensation Committee, Management and the Board of Directors

The compensation committee is appointed by the board of directors to assist with the board’s oversight responsibilities with respect to the Company’s compensation and benefit plans, policies and programs, administration of Company equity plans and its responsibilities related to the compensation of the Company’s executive officers, directors, and senior management, as appropriate.

The compensation committee is primarily responsible for establishing and reviewing our general compensation strategy. The compensation committee meets periodically throughout the year to, among other responsibilities, manage and evaluate our executive compensation program, and generally determines, which may be subject to final approval by the board of directors, the principal components of compensation (base salary, performance bonus awards, and equity awards) for our executive officers on an annual basis; however, decisions may occur at other times for new hires, promotions or other special circumstances as our compensation committee determines appropriate. The compensation committee does not delegate authority to approve executive officer compensation. The compensation committee maintains guidelines covering the timing of equity award grants to our employees. The board of directors or the compensation committee typically grants equity awards on regularly scheduled dates that occur six times per year. The compensation committee will continue to evaluate its equity grant policies as we continue to evolve and grow as a public company.

Our compensation committee works with and receives information and analyses from management, including within our legal, finance, and human resources departments, and our Chief Executive Officer, and considers such information and analyses in determining the structure and amount of compensation to be paid to our executive officers, including our named executive officers. These various other members of management and other employees as well as outside advisors or consultants are invited by the compensation committee to make presentations, provide financial or other background information or advice or otherwise participate in meetings of the compensation committee or board of directors. Our Chief Executive Officer evaluates and provides to the compensation committee executive officer performance assessments and management’s recommendations and proposals regarding executive officer compensation programs and decisions affecting base salaries, performance incentives, equity compensation, and other compensation-related matters outside of the presence of any other named executive officers. However, our compensation committee retains the final authority to make all compensation decisions. While our Chief Executive Officer discusses his recommendations with the compensation committee, he does not participate in the deliberations concerning, or the determination of, his own compensation.

Role of Compensation Consultant

During 2024, the compensation committee retained Compensia, Inc. (“Compensia”) as its independent compensation consultant due to its extensive analytical and compensation expertise relating to technology companies. In this capacity, Compensia has advised the compensation committee on compensation matters related to the executive and director compensation structure. In 2024, Compensia assisted with, among other things:

•conducting an executive market pay analysis;

•developing a group of peer companies to use as a reference in making executive compensation decisions;

•evaluating current executive pay practices and considering alternative compensation programs; and

•reviewing our director compensation policies and practices.

The compensation committee has the sole authority to engage and terminate Compensia’s services, as well as to approve its compensation. Compensia makes recommendations to the compensation committee but has no authority to make compensation decisions on behalf of the compensation committee or the Company. Compensia reported to the compensation committee and had direct access to the chairperson and the other members of the compensation committee. Beyond data and advice related to executive and director compensation matters, Compensia did not provide other services to our company in 2024.

The compensation committee has analyzed whether the work of Compensia as its compensation consultant raised any conflict of interest, considering relevant factors in accordance with SEC guidelines. Based on its analysis, our compensation committee determined that the work of Compensia and the individual compensation advisors has conformed to the independence factors and guidance provided by the Dodd-Frank Wall Street Reform and Consumer Protection Act, the SEC and the Nasdaq listing standards.

Use of Competitive Market Compensation Data

The compensation committee believes that it is important when making compensation decisions to be informed as to the current practices of comparable public companies with which we compete for top talent. To this end, the compensation committee works annually with Compensia to review and amend the list of our peer group companies to be used in connection with assessing compensation practices and pay levels. The compensation committee believes that the peer and market data provided by Compensia, along with other factors, is an important reference point when setting compensation for our named executive officers because competition for executive management is intense in our industry and the retention of our talented leadership team is critical to our success. In addition to data from the group of peer group companies listed below under “Compensation Discussion and Analysis—2024 Peer Group”, we use multiple third-party market data surveys including (i) Radford Global Compensation Database: participating Bay Area SaaS companies and participating Bay Area Software Products/Services companies with revenue $200M - $1B; and (ii) Willis Towers Watson General Industry Executive Survey Report: Technology/Media/Telecommunications scope cut for companies with revenue of $400M - $800M and $800M - $2B.

2024 Peer Group

In October 2023, the compensation committee approved the following peer group of companies for executive pay and program comparison purposes for fiscal year 2024, taking into consideration the recommendations of its independent compensation advisor, as well as other factors including similarity in industry, revenue, market capitalization, and complexity and with which we compete for top executive talent:


Alteryx, Inc.(AYX)	Confluent, Inc. (CFLT)	MongoDB, Inc. (MDB)
AppFolio, Inc. (APPF)	Dropbox, Inc. (DBX)	New Relic, Inc.
Asana, Inc. (ASAN)	Five9, Inc. (FIVN)	Smartsheet Inc. (SMAR)
Braze, Inc. (BRZE)	GitLab, Inc. (GTLB)	Sprinklr, Inc. (CXM)
C3.ai, Inc. (AI)	Guidewire Software, Inc. (GWRE)	Workiva Inc. (WK)
Cloudflare, Inc. (NET)	Hubspot, Inc. (HUBS)

Stockholder Say-on-Pay Vote

The compensation committee reviewed the results of the advisory say-on-pay vote on the compensation of our named executive officers held at our 2023 annual meeting of stockholders and incorporated the results of the vote as

one of the many factors considered in connection with the discharge of its responsibilities. Because a substantial majority (over 96%) of our stockholders voting at the 2023 annual meeting approved the compensation of our named executive officers disclosed in our 2023 proxy statement, the compensation committee determined not to make any changes to our executive compensation program as a direct result of the advisory vote.

Our stockholders also approved an advisory say-on-pay frequency proposal at our 2023 annual meeting of stockholders to hold say-on-pay advisory votes every three years. Based on this result, our next say-on-pay vote is expected to occur at our 2026 annual meeting of stockholders.

Elements of Our 2024 Executive Compensation Program

Base Salaries

The base salaries of our named executive officers are an important part of their total compensation package and are intended to provide a stable level of fixed compensation to our executive officers for performance of their day-to-day responsibilities. In 2024, the compensation committee targeted the 75th percentile of our peer group with respect to total target cash compensation (base salary and target performance bonus opportunity) due to the competitiveness of the market for hiring and retention of executive talent and reasonableness in relation to our peer group.

In February 2024, the compensation committee reviewed the base salaries of our named executive officers. The compensation committee approved increases to base salaries in amounts ranging from approximately 9.5% to approximately 20.0% for Mr. Mathrubootham, Mr. Woodside, Mr. Sloat, and Mr. Ramamurthy, with such increases being determined as appropriate to bring each of their base salaries and total target cash compensation closer to the 75th percentile of market data. Ms. Yamamoto did not receive an increase to her base salary for 2024 since she joined the Company in November 2023, and her base salary was set in connection with the commencement of her employment. The 2024 base salaries of our named executive officers are reflected below.


Named Executive Officer	2024 Base Salary ($)	Percentage Increase from 2023 Base Salary (%)
Dennis Woodside	550,000	10.0
Rathna Girish Mathrubootham	600,000	20.0
Tyler Sloat	480,000	14.3
Mika Yamamoto	420,000	—
Srinivasagopalan Ramamurthy	460,000	9.5

Performance Bonuses

Our Bonus Plan applies to our senior executives, including all of our named executive officers. The Bonus Plan provides for the opportunity to earn cash bonuses based upon the attainment of certain corporate, financial, or operational measures or objectives for each quarter of the fiscal year. The corporate performance goals and incentive formulas are adopted annually by the compensation committee at the beginning of the year and communicated to each participant.

In February 2024, our compensation committee reviewed the 2024 target bonuses for our then-serving named executive officers. The target bonus amounts were chosen based on applicable market data comparisons provided by Compensia and input from our then-serving Chief Executive Officer (with respect to our named executive officers other than his own). The 2024 target bonuses of our named executive officers are reflected below and each participant’s target bonus amount corresponds to attainment of 100% of the corporate performance goals.


Named Executive Officer			2024 Target Bonus Amount ($)
Dennis Woodside			550,000
Rathna Girish Mathrubootham			600,000
Tyler Sloat			360,000
Mika Yamamoto			315,000
Srinivasagopalan Ramamurthy			345,000

2024 Performance Goals

For 2024, our board of directors determined that the Bonus Plan would provide for payouts of performance-based bonuses on a quarterly basis and set quarterly performance targets. The compensation committee, with input from management, approved Net New ARR and Non-GAAP Operating Margin as the primary performance measures used to determine bonus payments under the Bonus Plan for the 2024 plan year. Non-GAAP Operating Margin had previously served as a “gating” performance measure used to set a required threshold level of financial performance before quarterly bonus payments based on Net New ARR achievement would be made. The performance measures were weighted as follows: 70% for Net New ARR and 30% for Non-GAAP Operating Margin.

Net New ARR is an operating measure that we define as bookings less churn and excludes the impact of foreign currency exchange rates and ARR from acquisitions (as such terms are used in the ordinary course by our finance group and as determined by our Chief Financial Officer). Non-GAAP Operating Margin is a non-GAAP financial measure, which represents the GAAP income (loss) from operations, excluding the impact of stock-based compensation, amortization of acquired intangibles and acquisition related expenses, as a percentage of total revenue.

The compensation committee selected these performance measures because it believed that they were appropriate drivers for our business as they provided a balance between generating revenue and managing our expenses. The Company manages its business based on these measures as it believes Net New ARR is an indicator of future long-term revenue growth and Non-GAAP Operating Margin is an important indicator of our ability to effectively manage operating expenses given our revenue growth.

The Net New ARR company performance multiplier was calculated using interpolation of actual achievement of Net New ARR versus target for such quarter (to determine the applicable attainment range) relative to the payout range in accordance with the following: (1) if attainment of Net New ARR was below 85% of target, there was a 0% Net New ARR company multiplier; (2) if attainment of Net New ARR was at or above 85% through below 100% of target, there was a 75% to below 100% Net New ARR company multiplier; (3) if attainment of Net New ARR was at or above 100% through below 115% of target, there was a 100% to below 128% Net New ARR company multiplier; (4) if attainment of Net New ARR was at or above 115% through below 125% of target, there was a 128% to below 150% Net New ARR company multiplier; and (5) if attainment of Net New ARR was above 125% attainment, there was a 150% Net New ARR company multiplier.

The Non-GAAP Operating Margin company performance multiplier was calculated based on the company’s actual Non-GAAP Operating Margin attainment relative to the applicable Non-GAAP Operating Margin target for such quarter. The Non-GAAP Operating Margin threshold was 1.5% less than the Non-GAAP Operating margin target for the applicable quarter (“Non-GAAP Operating Margin Threshold”). The Non-GAAP Operating Margin company performance multiplier was either (i) 0% if the Non-GAAP Operating Margin achievement for the applicable quarter was below the Non-GAAP Operating Margin Threshold for such quarter; or (ii) 100% if the Non-GAAP Operating Margin achievement for the applicable quarter was at or above the Non-GAAP Operating Margin Threshold for such quarter.

Target levels for the 2024 performance goals were set in February 2024 for the full year, with the quarterly target levels for each performance metric for 2024 as set forth in the table below.

Performance Metrics

Weight

Q1 FY24

Target

Q2 FY24

Target

Q3 FY24

Target

Q4 FY24

Target

Net New ARR

70%

$25.7 million

$29.5 million

$30.5 million

$36.2 million

Non-GAAP Operating Margin

30%

9.4%

4.3%

9.2%

11.6%

The target levels for Net New ARR and Non-GAAP Operating Margin were set to reward above and beyond management performance in light of our strategic objectives and economic conditions at the time. The compensation committee believed such targets would drive the appropriate amount of focus on propelling growth without detracting from our ultimate performance as a whole.

2024 Bonus Payments

In accordance with the payout methodology set forth above, following the completion of each quarter of 2024, the compensation committee assessed achievement of our performance goals for that quarter of the 2024 plan year. The table below indicates whether we attained our target achievement levels for our corporate performance metrics in each quarter of fiscal year 2024.

Performance Metrics

Weight

Q1 FY24

Attainment

Q2 FY24

Attainment

Q3 FY24

Attainment

Q4 FY24

Attainment

Net New ARR

70%

$22.5 million

$24.4 million

$21.2 million

$31.9 million

Non-GAAP Operating Margin

30%

13.4%

5.6%

12.8%

20.2%

The total amount of corporate bonus earned by each named executive officer for 2024 is set forth in the following table:


Named Executive Officer	Aggregate Bonus Earned ($)	Percentage of 2024 Target Variable Pay (%)(1)
Dennis Woodside	308,125	57.3
Rathna Girish Mathrubootham	326,375	56.8
Tyler Sloat	193,678	56.5
Mika Yamamoto	172,958	56.9
Srinivasagopalan Ramamurthy(2)	88,153	36.0

________________

(1) The 2024 Target Variable Pay reflects the actual target variable pay in effect for each named executive officer for fiscal year 2024, taking into account any annual compensation cycle increases to the named executive officer’s target variable pay that took effect on April 1, 2024.

(2) Mr. Ramamurthy served as our Chief Product Officer until October 2024 and left the Company in December 2024 and therefore participated in the 2024 Cash Incentive Plan on a prorated basis for fiscal year 2024. Mr. Ramamurthy’s 2024 Target Variable Pay reflects what his Target Variable Pay would have been for the full year.

Long-Term Equity Incentives

We grant equity incentive awards to directors, employees and certain consultants of our company and our affiliates to enable us to obtain and retain services of these individuals, which we believe is essential to our long-term success. Individual long-term equity incentive grants are determined by the compensation committee based on a number of

factors, including current corporate and individual performance, the retention value of outstanding equity holdings, historical value of prior stock grants, internal equity among executives and market data provided by our independent compensation consultant.

Each year, the compensation committee reviews and considers whether further refinements to our compensation program are needed. We believe that strong long-term corporate performance can be achieved with a compensation program that encourages a multi-year focus by our executive officers through the use of equity compensation, the value of which depends on the achievement of certain Company performance targets. For this reason, and to further align the interests of our executive officers with the interests of our stockholders, effective March 1, 2024, the compensation committee and board of directors approved the grant of a mix of time-based RSUs and PRSUs that could be earned based on financial performance measures to our named executive officers, including Mr. Woodside and Mr. Mathrubootham. See “—Executive Summary— Notable Changes since Fiscal Year 2023” for discussion of the compensation committee’s and board’s decision to cancel Mr. Mathrubootham’s outstanding PRSU award and grant him annual RSU and PRSU awards in 2024.

In addition, our board of directors approved the grant, effective March 1, 2024, to Mr. Sloat of a special refresh equity award. The special refresh equity award is a time-based RSU award that vests in equal quarterly installments over two years from the grant date, subject to Mr. Sloat’s continued service as of each vesting date.

With regards to the annual long-term incentive awards, 70% of the value of each executive’s 2024 annual long-term equity incentive award was granted in the form of time-based RSUs that vest in equal quarterly installments over four years, subject to the recipient’s continued service as of each vesting date. Thirty percent (30%) of the value of each executive’s annual long-term equity incentive award was granted in the form of PRSUs. The number of PRSUs that were earned was based on our achievement of certain revenue and free cash flow targets over the performance period from January 1, 2024 through December 31, 2024 (the “Performance Period”), 70% based on attainment of the revenue performance metric (the “revenue PRSUs”) and 30% based on attainment of the free cash flow performance metric (the “free cash flow PRSUs”), as described in more detail below. One third of the PRSUs earned based on performance vested on March 1, 2025, following the compensation committee’s certification of the achievement of the revenue and free cash flow targets over the Performance Period, and the remainder will vest in equal quarterly installments over the subsequent two years, subject to the recipient’s continued service as of each vesting date.

The compensation committee selected these performance measures for the 2024 PRSUs because it believed that they were appropriate drivers for our business as we believe revenue growth and liquidity are important financial measures for the long-term growth of the Company.

We define free cash flow as net cash provided by (used in) operating activities, less purchases of property and equipment, and capitalized internal-use software costs. We believe that free cash flow is a useful indicator of liquidity as it measures our ability to generate cash from our core operations after purchases of property and equipment. Free cash flow is a measure to determine, among other things, cash available for strategic initiatives, including further investments in our business and potential acquisitions of businesses.

The number of revenue PRSUs earned was based on the level of revenue achievement with linear interpolation used to calculate the payout range in accordance with the following: (1) if attainment of revenue was below 92% of target, there was a 0% payout for revenue PRSUs; (2) if attainment of revenue was at or above 92% through below 96% of target, there was 75% to below 85% payout for revenue PRSUs; (3) if attainment of revenue was at or above 96% through below 100% of target, there was 85% to below 100% payout for revenue PRSUs; (4) if attainment of target revenue was at or above 100% through below 104% of target, there was 100% to below 115% payout for revenue PRSUs; (5) if attainment of revenue was at or above 104% through below 108% of target, there was 115% to below 130% payout for revenue PRSUs; (6) if attainment of revenue was at or above 108% through below 113%

of target, there was 130% to below 145% payout for revenue PRSUs; (7) if attainment of revenue was at or above 113% through below 117% of target, there was 145% to below 160% payout for revenue PRSUs; (8) if attainment of revenue was at or above 117% through below 121% of target, there was 160% to below 180% payout for revenue PRSUs; (9) if attainment of revenue was at or above 121% through below 125% of target, there was 180% to below 200% payout for revenue PRSUs; and (10) if attainment of revenue was at or above 125% of target, there was a 200% payout for revenue PRSUs.

The number of free cash flow PRSUs earned was based on the level of free cash flow achievement with linear interpolation used to calculate the payout range in accordance with the following: (1) if attainment of free cash flow was below 70% of target, there was a 0% payout for free cash flow PRSUs; (2) if attainment of free cash flow was at or above 70% through below 100% of target, there was 75% to below 100% payout for free cash flow PRSUs; (3) if attainment of free cash flow was at or above 100% through below 105% of target, there was 100% to below 105% payout for free cash flow PRSUs; (4) if attainment of free cash flow was at or above 105% through below 113% of target, there was 105% to below 113% payout for free cash flow PRSUs; (5) if attainment of free cash flow was at or above 113% through below 117% of target, there was 113% to below 117% payout for free cash flow PRSUs; (6) if attainment of free cash flow was at or above 117% through below 121% of target, there was 117% to below 121% payout for free cash flow PRSUs; (7) if attainment of free cash flow was at or above 121% through below 125% of target, there was 121% to below 125% payout for free cash flow PRSUs; (8) if attainment of free cash flow was at or above 125%, there was a 125% payout for free cash flow PRSUs.

Target levels for the 2024 PRSUs were set in February 2024, as shown forth in the table below. The target levels for revenue and free cash flow were set to reward management performance to drive revenue growth and liquidity in light of our strategic objectives and economic conditions at the time. The results of the achievement of each metric were then weighted at levels predetermined by our board of directors. The following chart sets forth the 2024 PRSU payout percentage based on the achievement level and weighting of each performance metric:


Performance Metrics	Target ($ in millions)	Attainment ($ in millions)	Interpolated Achievement (% of Target)	Weight (%)	PRSU Payout (%)
Revenue	712.0	698.1	92.7	70	102.3
Free Cash Flow	122.5	152.6	124.6	30

The following table sets forth the RSUs and PRSUs (at target) granted to our named executive officers in 2024 and the actual number of PRSUs earned based on performance, a portion of which vested upon compensation committee certification of performance and the remainder of which remain subject to continued time-based vesting as described above:


Named Executive Officer	Approved Value ($)(1)	Annual RSU Award (# of RSUs)	Special Equity Refresh (# of RSUs)	Target Annual PRSU Award (# of PRSUs)	PRSU Award Earned (# of PRSUs)(2)
Dennis Woodside	15,000,000	489,815	-	209,920	214,748
Rathna Girish Mathrubootham	19,000,000	620,432	-	265,899	272,014
Tyler Sloat	10,000,000(3)	195,926	186,596	83,968	85,899
Mika Yamamoto	3,500,000	114,290	-	48,981	50,107
Srinivasagopalan Ramamurthy(4)	6,000,000	195,926	-	83,968	-

________________

(1) All awards were granted effective as of March 1, 2024. The dollar values shown in this column are based on the targeted value that was approved by our board of directors and/or compensation committee for each NEO in 2024 and do not necessarily correspond with the accounting grant date fair values reported for such awards in the “Summary Compensation Table” and “Grants of Plan-Based Awards Table.” Consistent with our standard practice, the number of RSUs and target number of PRSUs granted to our NEOs was determined by dividing the applicable approved dollar by the average closing price of our Class A common stock over the 30 consecutive trading days immediately preceding the grant date.

(2) The number of PRSUs earned under each PRSU award is calculated by multiplying the target number of PRSUs by the total payout percentage of 102.3%, rounded down to the nearest whole share.

(3) Our board of directors approved a value of $6,000,000 with respect to Mr. Sloat’s annual awards and $4,000,000 with respect to Mr. Sloat’s special equity refresh award.

(4) Mr. Ramamurthy did not earn any 2024 PRSUs as his employment with us ended prior to the certification date of the PRSUs.

Cancellation of Mathrubootham PRSU Grant

As previously disclosed, on September 12, 2021, in recognition of Mr. Mathrubootham’s instrumental role in achieving our strategic and business goals and the significant potential impact of his role on an ongoing basis, our board of directors approved grants of (1) a time-vesting RSU award in respect of 3,000,000 shares that vests in equal quarterly installments over four years, and (2) an RSU award in respect of up to 6,000,000 shares that was subject to both a continued service requirement and certain stock price hurdle requirements that could be achieved over a seven-year performance period (the “Stock Price PRSU Award”). These awards were designed to provide multi-year retention incentives for Mr. Mathrubootham and to align achievement of business and operating objectives with long-term stockholder value creation. At the time that the Stock Price PRSU Award was granted, our board of directors believed that achievement of the performance targets at or above the stock price hurdle requirements described below would result in significant value for our stockholders over the performance period. Given the multi-year structure, our board of directors determined when the Stock Price PRSU Award was granted in 2021 that Mr. Mathrubootham would not be granted additional equity-based incentive awards for at least the next four years, and Mr. Mathrubootham did not receive any additional equity awards in 2022 or 2023.

In February 2024, our compensation committee and board of directors decided to cancel the Stock Price PRSU Award effective March 1, 2024. In making this determination, our compensation committee and board of directors considered the fact that while long-term equity incentive programs align the interests of executives and the Company’s stockholders over the long term, as a result of macroeconomic conditions that were entirely outside the control of the Company’s leadership team, the stock price hurdles were too far ahead of the then-current stock price for the Stock Price PRSU Award to have the retention value expected at the time the award was granted. In connection with the cancellation of the Stock Price PRSU Award, Mr. Mathrubootham received the 2024 RSUs and PRSUs described above consistent with the equity program offered in 2024 to all other named executive officers.

Other Features of Our Compensation Program

Employment Offer Letters

We entered into offer letters with each of our current named executive officers setting forth the terms and conditions of employment. These agreements provide for “at will” employment with the Company and certain change of control and severance terms. See below under the heading, “Executive Compensation—Employment Arrangements” for more information.

Severance and Change in Control Benefits

Each of our current named executive officers is eligible for certain single and double-trigger severance benefits pursuant to their employee offer letters as described under “—Potential Payments upon Termination or Change in Control” below.

The compensation committee believes that the limited severance benefits granted to our named executive officers upon a termination without cause is a competitive market feature to attract and retain high caliber executive officers because it allows our executives to receive value in the event of certain terminations of employment that are beyond their control and to aid in orderly transitions. The compensation committee also believes that the double-trigger structure of our change in control severance benefits avoids an unintended windfall to executives in the event of a friendly change in control, but still provides them appropriate incentives to remain an employee in good standing during periods surrounding a change in control transaction in which they believe they could lose their jobs.

Inducement Plan

In August 2022, the compensation committee adopted an inducement plan (the “Inducement Plan”) pursuant to which the Company reserved 10,000,000 shares of Class A common stock to be used exclusively for grants of equity-based awards to individuals who were not previously employees or directors of the Company, as an inducement material to the individual’s entry into employment with the Company within the meaning of Rule 5635(c)(4) of the Nasdaq Marketplace Rules. The Inducement Plan provides for the grant of equity-based awards in the form of nonstatutory stock options, stock appreciation rights, restricted stock awards, RSU awards, performance awards, and other awards. The Inducement Plan was adopted by the Company without stockholder approval pursuant to Rule 5635(c)(4) of the Nasdaq Marketplace Rules.

401(k) Plan

Our named executive officers are eligible to participate in a defined contribution retirement plan that provides eligible U.S. employees with an opportunity to save for retirement on a tax advantaged basis. Eligible employees may defer eligible compensation on a pre-tax or after-tax (“Roth”) basis, up to the statutorily prescribed annual limits on contributions under the Internal Revenue Code of 1986, as amended (the “Code”). Since inception of the 401(k) plan, the Company has not made any company matching or discretionary contributions to the 401(k) plan. The 401(k) plan is intended to be qualified under Section 401(a) of the Code with the 401(k) plan’s related trust intended to be tax exempt under Section 501(a) of the Code. As a tax-qualified retirement plan, contributions to the 401(k) plan (except for Roth contributions) and earnings on those contributions are not taxable to the employees until distributed from the 401(k) plan.

Employee Benefit Plans

Our named executive officers are eligible to participate in all of our employee benefit plans, such as the 401(k) plan (see the section above titled “401(k) Plan”), medical, dental, vision, disability, life, and accidental death and dismemberment insurance, in each case on the same basis as other employees. We do not currently have qualified or nonqualified defined benefit plans or deferred compensation plans, nor do we offer pension or other retirement

benefits, other than our 401(k) plan. Our compensation committee may elect to adopt such plans in the future if it determines that doing so is in our best interests.

Perquisites

We typically do not, but may, from time to time, offer perquisites or personal benefits to our named executive officers, including, for example, providing reasonable relocation or signing bonuses to our named executive officers as the compensation committee determines appropriate to assist such individuals to commence employment with us.

Other Compensation Policies and Practices

Compensation Recovery (“Clawback”) Policy

In October 2023, we adopted an incentive compensation recoupment, or “clawback,” policy in connection with the SEC’s adoption of final guidance regarding the clawback rules under the Dodd-Frank Wall Street Reform and Consumer Protection Act. Under our clawback policy, if we are required to prepare an accounting restatement for any fiscal quarter or year due to our material noncompliance with any financial reporting requirement under federal securities laws, we must seek recoupment of the full amount of the incentive compensation that was granted, vested or paid during the 36-month period preceding the restatement obligation (“Lookback Period”) from current executive officers or former executive officers who received incentive compensation during the Lookback Period.

Stock Ownership Guidelines

In December 2024, we adopted stock ownership guidelines for the members of the board of directors and our named executive officers (“Covered Individuals”). The non-employee directors are required to own shares of our Class A common stock with a value equal to four times their annual cash retainer fee. Our Chief Executive Officer and Executive Chairman are each required to own shares of our Class A common stock with a value equal to five times their base salary, and other named executive officers are required to own shares of our Class A common stock with a value equal to three times their base salary. The guidelines must be achieved by each Covered Individual by the end of the calendar year in which the fifth anniversary of the later of (1) December 1, 2024 and (2) the date the individual became a Covered Individual occurs.

For purposes of these stock ownership guidelines, shares deemed to be owned include shares owned directly by the Covered Individual and shares owned by his or her immediate family members, shares held in trust for the benefit of the Covered Individual or for the benefit of a family member of such Covered Individual, shares owed by an entity for which the Covered Individual serves as a partner or is otherwise materially affiliated with, if such entity beneficially owns 5% or more of the outstanding shares of the Company, vested shares under any deferred compensation plan, vested and unvested time-based restricted stock units, and vested performance-based vesting equity awards. Each of the Covered Individuals was in compliance with the stock ownership guidelines as of December 31, 2024, having acquired the required number of shares or having more time to do so per the terms of our stock ownership guidelines.

Hedging and Pledging of Securities

We believe it is improper and inappropriate for any person associated with Freshworks to engage in short-term or speculative transactions involving the Company's securities. Our directors, officers and employees are, therefore, prohibited from engaging in short sales and buying or selling puts, calls, options or other derivative securities of the Company.

Our Insider Trading Policy also prohibits our directors, officers and employees from engaging in transactions that are designed to or have the effect of hedging or offsetting any decrease in the market value of the Company's equity securities, whether they are granted to such individual by the Company as part of such person's compensation or otherwise held, directly or indirectly, by such individual.

In addition, we prohibit our executive officers, all other employees and the non-employee members of our board of directors from purchasing or holding our common stock in a margin account. We also prohibit pledging our common stock as collateral for a loan.

Risk Assessment Concerning Compensation Practices and Policies

Our compensation committee regularly reviews our compensation program, including philosophy, policies and practices to assess whether they encourage our employees to take inappropriate risks. After reviewing and assessing our compensation philosophy, policies and practices, our compensation committee has determined that the Company’s compensation policies and practices do not create risks that are reasonably likely to have a material adverse effect on the Company.

Disclosure of Policies and Practices Related to the Grant of Certain Equity Awards Close in Time to the Release of Material Nonpublic Information

Our board of directors has established six grant dates for purposes of granting awards under our 2021 Plan (each an “Established Grant Date”). It is our policy not to purposely accelerate or delay the public release of material information in consideration of a pending equity grant to allow the grantee to benefit from a more favorable stock price. Awards granted to Section 16 persons are subject to approval by our compensation committee (or board of directors in the case of the Chief Executive Officer and President and the Executive Chairman) and, unless otherwise determined by our board of directors or compensation committee, would be granted on the next available Established Grant Date after the applicable compensation committee or board approval (with vesting commencement to be the same day as the Established Grant Date). While we have granted stock options to employees, including some of our named executive officers, in the past, we do not currently grant stock options, stock appreciation rights, or similar instruments with option-like features and have no policies or practices to disclose pursuant to Item 402(x)(1) of Regulation S-K.

Tax and Accounting Considerations

As a general matter, the compensation committee reviews and considers the various tax and accounting implications of compensation programs we utilize.

Code Section 162(m)

Under Section 162(m) of the Code (“Section 162(m)”), compensation paid to each of the Company’s “covered employees” that exceeds $1 million per taxable year is generally non-deductible unless the compensation qualifies for certain grandfathered exceptions (including the “performance-based compensation” exception) for certain compensation paid pursuant to a written binding contract in effect on November 2, 2017 and not materially modified on or after such date.

Although the compensation committee will continue to consider tax implications as one factor in determining executive compensation, the compensation committee also looks at other factors in making its decisions and retains the flexibility to provide compensation for the Company’s named executive officers in a manner consistent with the goals of the Company’s executive compensation program and the best interests of the Company and its stockholders, which may include providing for compensation that is not deductible by the Company due to the deduction limit under Section 162(m). The compensation committee also retains the flexibility to modify compensation that was initially intended to be exempt from the deduction limit under Section 162(m) if it determines that such modifications are consistent with the Company’s business needs.

Code Section 409A

Section 409A of the Code (“Section 409A”) requires that “nonqualified deferred compensation” be deferred and paid under plans or arrangements that satisfy the requirements of the statute with respect to the timing of deferral elections, timing of payments and certain other matters. Failure to satisfy these requirements can expose employees and other service providers to accelerated income tax liabilities, penalty taxes and interest on their vested compensation under such plans. Accordingly, as a general matter, it is our intention to design and administer our compensation and benefits plans and arrangements for all of our employees and other service providers, including our named executive officers, so that they are either exempt from, or satisfy the requirements of, Section 409A.

Code Section 280G

Section 280G of the Code (“Section 280G”) disallows a tax deduction with respect to excess parachute payments to certain executives of companies which undergo a change of control. In addition, Section 4999 of the Code imposes a 20% excise tax on the individual with respect to the excess parachute payment. Parachute payments are compensation linked to or triggered by a change of control and may include, but are not limited to, bonus payments, severance payments, certain fringe benefits, and payments and acceleration of vesting from long- term incentive plans including stock options, restricted stock and other equity-based compensation. Excess parachute payments are parachute payments that exceed a threshold determined under Section 280G based on the executive’s prior compensation. In approving the compensation arrangements for our named executive officers, the compensation committee considers all elements of the cost to the Company of providing such compensation, including the potential impact of Section 280G. However, the compensation committee may, in its judgment, authorize compensation arrangements that could give rise to loss of deductibility under Section 280G and the imposition of excise taxes under Section 4999 when it believes that such arrangements are appropriate to attract and retain executive talent.

Accounting for Stock-Based Compensation

We follow the Financial Accounting Standards Board’s Accounting Standards Codification Topic 718 (“ASC Topic 718”) for our stock-based compensation awards. ASC Topic 718 requires companies to calculate the grant date “fair value” of their stock-based awards using a variety of assumptions. ASC Topic 718 also requires companies to recognize the compensation cost of their stock-based awards in their income statements over the period that an employee is required to render service in exchange for the award. Grants of RSUs under our equity incentive award plans are accounted for under ASC Topic 718. The compensation committee considers the accounting implications of significant compensation decisions, especially in connection with decisions that relate to our equity award programs. As accounting standards change, we may revise certain programs to appropriately align accounting expenses of our equity awards with our overall executive compensation philosophy and objectives.

Compensation Committee Report*

The compensation committee has reviewed and discussed with management the “Compensation Discussion and Analysis” contained in this proxy statement. Based on this review and discussion, the compensation committee has recommended to our board of directors that the “Compensation Discussion and Analysis” be included in this proxy statement and incorporated into our Annual Report on Form 10-K for the fiscal year ended December 31, 2024.

Respectfully submitted by the members of the compensation committee of the board of directors:

Sameer Gandhi (Chair)

Johanna Flower

Randy Gottfried

Barry Padgett

The material in this report is not “soliciting material,” is furnished to, but not deemed “filed” with, the SEC and is not deemed to be incorporated by reference in any of our filings under the Securities Act or the Exchange Act, other than our Annual Report on Form 10-K for the fiscal year ended December 31, 2024, where it shall be deemed to be “furnished,” whether made before or after the date hereof and irrespective of any general incorporation language in any such filing.

Summary Compensation Table

The following table presents all of the compensation awarded to or earned by or paid to our named executive officers during the fiscal years ended December 31, 2022, December 31, 2023 and December 31, 2024, except as otherwise noted.


Name and Principal Position	Fiscal Year	Salary ($)	Bonus ($)	Stock Awards ($)(1)	Option Awards ($)(1)	Non-Equity Incentive Plan Compensation ($)(2)	All Other Compensation ($)	Total ($)
Dennis Woodside(3)	2024	537,500	—	14,176,631	—	308,125	540 (4)	15,022,796
Chief Executive Officer and President	2023	500,000	—	—	—	461,644	540	962,184
	2022	166,667	—	23,180,863	14,999,995	—	876	38,348,401
Rathna Girish Mathrubootham(3)	2024	575,000	—	17,957,066	—	326,375	540 (4)	18,858,981
Executive Chairman and former Chief Executive Officer	2023	500,000	—	—	—	461,644	540	962,184
	2022	453,750	—	—	—	61,151	1,710	516,611
Tyler Sloat	2024	465,000	—	9,451,087	—	193,678	540 (4)	10,110,305
Chief Operating Officer and Chief Financial Officer	2023	420,000	—	4,599,993	—	265,191	540	5,285,723
	2022	418,750	—	4,999,984	—	41,425	1,710	5,461,869
Mika Yamamoto	2024	420,000	—	3,307,870	—	172,958	540 (4)	3,901,368
Chief Customer and Marketing Officer	2023	49,318	—	7,999,988	—	28,307	219	8,077,831
Srinivasagopalan Ramamurthy(5)	2024	336,743	—	5,670,652	—	88,153	405 (4)	6,095,953
Former Chief Product Officer	2023	418,750	—	4,499,994	—	266,472	22,357	5,207,573
	2022	403,750	—	5,999,970	—	37,479	4,902	6,446,101

________________

(1) The amounts disclosed for 2024 represent the aggregate grant date fair value of the PRSU awards and RSU awards granted to our named executive officers under our 2021 Plan, computed in accordance with ASC Topic 718. The assumptions used in calculating the grant date fair value of the equity awards are set forth in Note 12 to our audited consolidated financial statements included in our Annual Report on Form 10-K for the fiscal year ended December 31, 2024. These amounts do not reflect the actual economic value that will be realized by the named executive officers upon the vesting of the RSUs or the PRSUs or the sale of any common stock underlying such RSUs or PRSUs. Furthermore, because the named executive officers' 2024 PRSU awards are subject to certain revenue and free cash flow targets, the amounts reported in the Stock Awards column for the PRSUs assume the probable outcome of the performance conditions at the grant date based on target level performance and the

grant date fair value disclosed was based upon the closing price of our Class A common stock on the date of grant. As a result, the amount disclosed does not necessarily correspond to the actual value that may be recognized by the named executive officer. The value of each named executive officer's PRSU award on the grant date assuming the highest level of performance conditions will be achieved was: $7,549,038, with respect to Mr. Woodside; $9,562,112, with respect to Mr. Mathrubootham; $3,019,611, with respect to Mr. Sloat; $1,761,024, with respect to Ms. Yamamoto; and $3,019,611, with respect to Mr. Ramamurthy, which is based on maximum vesting of the award multiplied by the closing price of our Class A common stock on the grant date. For additional information regarding the specific terms of the named executive officers' RSU and PRSU awards, see the section entitled “Compensation Discussion and Analysis— Elements of Our 2024 Executive Compensation Program—Long-Term Equity Incentives” above and the section entitled “Equity-Based Incentive Awards” below.

(2) The amounts disclosed represent the bonus amounts earned by applicable named executive officers under our Bonus Plan in 2024.

(3) Mr. Woodside was hired as our President in September 2022 and was also appointed as our Chief Executive Officer upon Mr. Mathrubootham’s stepping down from such role and being appointed Executive Chairman effective May 2024.

(4) Represents life insurance premiums paid on behalf of the named executive officers.

(5) Mr. Ramamurthy served as our Chief Product Officer until October 2024 and left the Company in December 2024.

Grants of Plan-Based Awards in 2024


Name	Type of Award	Grant Date	Approval Date	Estimated Possible Payouts Under Non-Equity Incentive Plan Awards(1)			Estimated Future Payouts Under Equity Incentive Plan Awards(2)			All Other Stock Awards: Number of Shares of Stock or Units(3) (#)	Grant Date Fair Value of Stock and Option Awards(4) ($)
				Threshold ($)	Target ($)	Maximum ($)	Threshold (#)	Target (#)	Maximum (#)
Dennis Woodside	Cash Bonus			165,000	550,000	742,500
	RSUs	March 1, 2024	February 13, 2024							489,815	9,923,652
	PRSUs	March 1, 2024	February 13, 2024				47,232	209,920	372,608		4,252,979
Rathna Girish Mathrubootham	Cash Bonus			180,000	600,000	810,000
	RSUs	March 1, 2024	February 13, 2024							620,432	12,569,952
	PRSUs	March 1, 2024	February 13, 2024				59,827	265,899	471,970		5,387,114
Tyler Sloat	Cash Bonus			108,000	360,000	486,000
	RSUs	March 1, 2024	February 13, 2024							195,926	3,969,461
	RSUs	March 1, 2024	February 13, 2024							186,596	3,780,435
	PRSUs	March 1, 2024	February 13, 2024				18,892	83,968	149,043		1,701,192
Mika Yamamoto	Cash Bonus			94,500	315,000	425,250
	RSUs	March 1, 2024	February 13, 2024							114,290	2,315,515
	PRSUs	March 1, 2024	February 13, 2024				11,020	48,981	86,941		992,355
Srinivasagopalan Ramamurthy(5)	Cash Bonus			103,500	345,000	465,750
	RSUs	March 1, 2024	February 13, 2024							195,926	3,969,461
	PRSUs	March 1, 2024	February 13, 2024				18,892	83,968	149,043		1,701,192

________________

(1) Represents annual cash bonus target opportunity pursuant to our annual discretionary cash performance-based bonus program, the terms of which are summarized under the section entitled “Compensation Discussion and Analysis—Elements of Our 2024 Executive Compensation Program” above and do not represent actual compensation earned by our named executive officers for the year ended December 31, 2024. The amount shown in the “Threshold” column represents 30% of the target cash bonus opportunity and the amount shown in the “Maximum” column represents 135% of the target cash bonus opportunity. For the actual amounts paid to each of the other named executive officers, see the “Summary Compensation Table” above.

(2) The PRSU awards granted in fiscal year 2024 pursuant to our 2021 Plan are earned and eligible to vest based on our achievement of certain revenue and free cash flow targets over the one-year performance period beginning on January 1, 2024 and ending on December 31, 2024, 70% based on the attainment of the revenue performance metric and 30% based on the attainment of the free cash flow performance metric, as

described in more detail in the section entitled “Compensation Discussion and Analysis— Elements of Our 2024 Executive Compensation Program—Long-Term Equity Incentives” above. One third of the PRSUs earned based on performance vested on March 1, 2025, following the compensation committee’s certification of the achievement of the revenue and free cash flow targets, and the remainder will vest in equal quarterly installments over the subsequent two years, subject to the recipient’s continued service as of each vesting date. The amount shown in the “Threshold” column represents 22.5% of the target PRSUs and the amount shown in the “Maximum” column represents 177.5% of the target PRSUs.

(3) Represents awards of RSUs granted pursuant to our 2021 Plan. Each award is subject to service-based vesting criteria described in the footnotes to the table below titled “Outstanding Equity Awards as of December 31, 2024,” except as otherwise indicated in the footnotes to this table.

(4) The amounts disclosed represent the aggregate grant date fair value of the RSUs and PRSUs granted under our 2021 Plan computed in accordance with ASC Topic 718. The assumptions used in calculating the grant date fair value of the RSUs are set forth in the notes to our audited consolidated financial statements included in our Annual Report on Form 10-K for the fiscal year ended December 31, 2024. This amount does not reflect the actual economic value that may be realized by each named executive officer. Furthermore, because the named executive officers' 2024 PRSU awards are subject to certain revenue and free cash flow targets, the amounts reported in this column for the PRSUs assume the probable outcome of the performance conditions at the grant date based on target level performance and the grant date fair value disclosed was based upon the closing price of our Class A common stock on the date of grant. As a result, the amount disclosed does not necessarily correspond to the actual value that may be recognized by the named executive officer.

(5) An aggregate of 159,190 shares subject to RSUs and all shares subject to PRSUs granted to Mr. Ramamurthy in fiscal year 2024 were forfeited upon the cessation of his advisory services in December 2024.

Outstanding Equity Awards as of December 31, 2024

The following table presents the outstanding equity incentive plan awards held by each named executive officer as of December 31, 2024.


Name	Grant Date	Vesting Commencement Date	Option Awards(1)				Stock Awards(1)
			Number of Securities Underlying Unexercised Options Exercisable (#)	Number of Securities Underlying Unexercised Options Unexercisable (#)	Option Exercise Price ($)	Option Expiration Date	Number of Shares or Units of Stock That Have Not Vested (#)	Market Value of Shares or Units of Stock That Have Not Vested ($)(2)	Equity Incentive Plan Awards: Number of Unearned Shares, Units or Other Rights That Have Not Vested (#)(3)	Equity Incentive Plan Awards: Market or Payout Value of Unearned Shares, Units or Other Rights That Have Not Vested ($)(2)
Dennis Woodside	September 1, 2022(4)	September 1, 2022	1,021,488	794,492	13.61	August 31, 2032	—	—	—	—
	September 1, 2022(5)	September 1, 2022	—	—	—	—	757,969	12,256,359	—	—
	March 1, 2024(6)	March 1, 2024					397,975	6,435,256
	March 1, 2024(8)	March 1, 2024							209,920	3,394,406
Rathna Girish Mathrubootham	September 12, 2021(6)	November 1, 2021	—	—	—	—	750,000	12,127,500	—	—
	March 1, 2024(6)	March 1, 2024					504,101	8,151,313
	March 1, 2024(8)	March 1, 2024							265,899	4,299,587
Tyler Sloat	May 1, 2022(6)	May 1, 2022	—	—	—	—	82,554	1,334,898	—	—
	May 1, 2022(9)	May 1, 2022	—	—	—	—	27,517	444,950	—	—
	May 1, 2023(6)	May 1, 2023	—	—	—	—	216,491	3,500,659	—	—
	March 1, 2024(6)	March 1, 2024	—	—	—	—	159,190	2,574,102	—	—
	March 1, 2024(7)	March 1, 2024					116,623	1,885,794
	March 1, 2024(8)	March 1, 2024

SEC Form DEF 14A filed by Freshworks Inc.