pfsw-20210331

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

__________________________________________

FORM 10-Q

__________________________________________


☒			QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the Quarterly Period Ended March 31, 2021


☐			TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the Transition Period from to

Commission File Number 000-28275

___________________________________________

PFSweb, Inc.

(Exact name of registrant as specified in its charter)

___________________________________________

Delaware

75-2837058

(State or other jurisdiction of
incorporation or organization)

(I.R.S. Employer
Identification Number)

505 Millennium Drive,

Allen,

Texas

75013

(Address of principal executive offices)

(Zip Code)

Registrant’s telephone number, including area code: (972) 881-2900

Not Applicable

(Former name, former address and former fiscal year, if changed since last report)

__________________________________________

Securities registered pursuant to Section 12(b) of the Act:


Title of each class	Trading Symbol(s)	Name of each exchange on which registered
Common Stock, $0.001 par value	PFSW	NASDAQ	Capital Market

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by checkmark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer

☐

Accelerated filer

☒

Non-accelerated filer

☐

Smaller Reporting Company

☒

Emerging growth company

☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by a check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act). Yes ☐ No ☒

As of May 4, 2021, there were 21,100,119 shares of the registrant’s common stock outstanding.

PFSWEB, INC. AND SUBSIDIARIES

Form 10-Q

INDEX


PART I. FINANCIAL INFORMATION		Page Number

Item 1.	Financial Statements:

	Condensed Consolidated Balance Sheets as of March 31, 2021 (Unaudited) and December 31, 2020	4

	Unaudited Condensed Consolidated Statements of Operations and Comprehensive Loss for the Three Months Ended March 31, 2021 and 2020	5

	Unaudited Condensed Consolidated Statement of Shareholders' Equity for the Three Months Ended March 31, 2021 and 2020	6

	Unaudited Condensed Consolidated Statements of Cash Flows for the Three Months Ended Months Ended March 31, 2021 and 2020	7

	Notes to Unaudited Condensed Consolidated Financial Statements	9

Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	16

Item 3.	Quantitative and Qualitative Disclosure about Market Risk	22

Item 4.	Controls and Procedures	22

PART II. OTHER INFORMATION

Item 1.	Legal Proceedings	23

Item 1A.	Risk Factors	23

Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	23

Item 3.	Defaults Upon Senior Securities	23

Item 4.	Mine Safety Disclosure	23

Item 5.	Other Information	23

Item 6.	Exhibits	24

SIGNATURES		25

PART I. FINANCIAL INFORMATION

ITEM 1. Financial Statements

PFSWEB, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED BALANCE SHEETS

(In Thousands, Except Share Data)


	(Unaudited) March 31, 2021		December 31, 2020
ASSETS
Current Assets:
Cash and cash equivalents	$	10,844	$	10,751
Restricted cash	214		214
Accounts receivable, net of allowance for doubtful accounts of $1,352 and $1,465 at March 31, 2021 and December 31, 2020, respectively	58,627		80,778
Related party receivable	1,012		730
Inventories, net of reserves of $94 and $96 at March 31, 2021 and December 31, 2020, respectively	3,889		3,644
Other receivables	3,519		3,758
Prepaid expenses and other current assets	10,087		8,694
Total current assets	88,192		108,569
Property and equipment:
Cost	102,863		101,992
Less: accumulated depreciation	(84,322)		(82,814)
	18,541		19,178
Operating lease right-of-use assets, net	40,900		34,982
Identifiable intangibles, net	594		665
Goodwill	45,677		45,615
Other assets	4,186		4,152
Total assets	$	198,090	$	213,161
LIABILITIES AND SHAREHOLDERS’ EQUITY
Current liabilities:
Trade accounts payable	$	27,574	$	35,648
Accrued expenses	26,072		30,881
Current portion of operating lease liabilities	10,064		9,487
Current portion of long-term debt and finance lease obligations	3,138		3,414
Deferred revenues	4,690		5,115
Total current liabilities	71,538		84,545
Long-term debt and capital lease obligations, less current portion	33,166		39,073
Deferred revenue, less current portion	1,366		1,341
Operating lease liabilities	35,745		30,553
Other liabilities	5,417		5,286
Total liabilities	147,232		160,798

COMMITMENTS AND CONTINGENCIES

SHAREHOLDERS’ EQUITY:
Preferred stock, $1.00 par value; 1,000,000 shares authorized; none issued or outstanding	—		—
Common stock, $0.001 par value; 35,000,000 shares authorized; 20,482,974 and 20,408,558 issued at March 31, 2021 and December 31, 2020, respectively; and 20,449,507 and 20,375,091 outstanding at March 31, 2021 and December 31, 2020, respectively	20		20
Additional paid-in capital	169,474		168,244
Accumulated deficit	(117,827)		(115,447)
Accumulated other comprehensive loss	(684)		(329)
Treasury stock at cost, 33,467 shares	(125)		(125)
Total shareholders’ equity	50,858		52,363
Total liabilities and shareholders’ equity	$	198,090	$	213,161

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

PFSWEB, INC. AND SUBSIDIARIES

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS AND

COMPREHENSIVE LOSS

(In Thousands, Except Per Share Data)


	Three Months Ended March 31,
	2021		2020
Revenues:
Service fee revenue	$	62,318	$	54,298
Related party service fee revenue	468		—
Product revenue, net	4,308		7,533
Pass-through revenue	10,876		14,868
Total revenues	77,970		76,699
Costs of revenues:
Cost of service fee revenue	43,244		34,716
Cost of product revenue	4,086		7,123
Cost of pass-through revenue	10,876		14,868
Total costs of revenues	58,206		56,707
Gross profit	19,764		19,992
Selling, general and administrative expenses	21,303		19,369
Income (loss) from operations	(1,539)		623
Interest expense, net	376		415
Income (loss) before income taxes	(1,915)		208
Income tax expense, net	465		439
Net loss	$	(2,380)	$	(231)

Net loss per share:
Basic	$	(0.11)	$	(0.01)
Diluted	$	(0.11)	$	(0.01)
Weighted average number of shares outstanding:
Basic	21,274		19,679
Diluted	21,274		19,679
Comprehensive loss:
Net loss	$	(2,380)	$	(231)
Foreign currency translation adjustment	(355)		(944)
Total comprehensive loss	$	(2,735)	$	(1,175)

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

PFSWEB, INC. AND SUBSIDIARIES

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF SHAREHOLDERS' EQUITY

(In Thousands, Except Share Data)

Three Months Ended March 31, 2021


	Common Stock			Additional Paid-In Capital		Accumulated Deficit		Accumulated Other Comprehensive Loss		Treasury Stock			Total Shareholders' Equity
	Shares	Amount								Shares	Amount
Balance, December 31, 2020	20,408,558	$	20	$	168,244	$	(115,447)	$	(329)	33,467	$	(125)	$	52,363
Net loss	—	—		—		(2,380)		—		—	—		(2,380)
Stock-based compensation	—	—		853		—		—		—	—		853
Exercise of stock options	74,416	—		377		—		—		—	—		377


Foreign currency translation	—	—		—		—		(355)		—	—		(355)
Balance, March 31, 2021	20,482,974	$	20	$	169,474	$	(117,827)	$	(684)	33,467	$	(125)	$	50,858

Three Months Ended March 31, 2020


	Common Stock			Additional Paid-In Capital		Accumulated Deficit		Accumulated Other Comprehensive Loss		Treasury Stock			Total Shareholders' Equity
	Shares	Amount								Shares	Amount
Balance, December 31, 2019	19,465,877	$	19	$	158,192	$	(109,943)	$	(1,301)	33,467	$	(125)	$	46,842
Net loss	—	—		—		(231)		—		—	—		(231)
Stock-based compensation	—	—		545		—		—		—	—		545

Issuance of shares under stock-based compensation awards	33,343	—		—		—		—		—	—		—
Tax withholding on shares under stock-based compensation awards	—	—		(73)		—		—		—	—		(73)
Foreign currency translation adjustment, net of taxes	—	—		—		—		(944)		—	—		(944)
Balance, March 31, 2020	19,499,220	$	19	$	158,664	$	(110,174)	$	(2,245)	33,467	$	(125)	$	46,139

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

PFSWEB, INC. AND SUBSIDIARIES

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(In Thousands)


	Three Months Ended March 31,
	2021		2020
Cash flows from operating activities:
Net loss	$	(2,380)	$	(231)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
Depreciation and amortization	2,216		2,285
Deferred income taxes	173		183
Stock-based compensation expense	853		545
Other	37		20
Changes in operating assets and liabilities:
Accounts receivable	19,916		7,623
Related party receivable	283		—
Inventories	(258)		1,269
Prepaid expenses, other receivables and other assets	(1,289)		(1,673)
Operating leases	(158)		(367)
Trade accounts payable, deferred revenues, accrued expenses and other liabilities	(10,909)		(9,374)
Net cash provided by operating activities	8,484		280

Cash flows from investing activities:
Purchases of property and equipment	(969)		(954)
Proceeds from sale of property and equipment	—		142
Net cash used in investing activities	(969)		(812)

Cash flows from financing activities:
Net proceeds from issuance of common stock	377		—
Taxes paid on behalf of employees for withheld shares	—		(73)
Payments on finance lease obligations	(262)		(319)
Payments on revolving loan	(50,817)		(34,526)
Borrowings on revolving loan	45,325		37,594
Payments on other debt	(1,646)		(482)
Borrowings on other debt	—		755
Net cash provided (used) by financing activities	(7,023)		2,949

Effect of exchange rates on cash, cash equivalents, and restricted cash	(399)		(348)
Net increase in cash and cash equivalents	93		2,069

Cash and cash equivalents, beginning of period	10,751		12,434
Restricted cash, beginning of period	214		214
Cash, cash equivalents and restricted cash, beginning of period	10,965		12,648

Cash and cash equivalents, end of period	10,844		14,503
Restricted cash, end of period	214		214
Cash, cash equivalents and restricted cash, end of period	$	11,058	$	14,717

Supplemental cash flow information
Cash paid for income taxes	$	352	$	352
Cash paid for interest	$	309	$	432
Non-cash investing and financing activities:
Property and equipment acquired under long-term debt and finance leases	$	600	$	370

The accompanying notes are an integral part of these unaudited condensed consolidated financial statements.

PFSWEB, INC. AND SUBSIDIARIES

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

1. Basis of Presentation

The accompanying unaudited condensed consolidated financial statements of PFSweb, Inc. and its subsidiaries have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”) and include all normal and recurring adjustments necessary to present fairly the unaudited condensed consolidated balance sheets, statements of operations and comprehensive loss, statements of shareholders' equity, and statements of cash flows for the periods indicated. Certain information and note disclosures normally included in annual financial statements prepared in accordance with accounting principles generally accepted in the United States (“U.S. GAAP”) have been condensed or omitted pursuant to the rules and regulations of the SEC. This report should be read in conjunction with our Annual Report on Form 10-K for the year ended December 31, 2020. We refer to PFSweb, Inc. and its subsidiaries collectively as “PFSweb,” the “Company,” “us,” “we” and “our” in these unaudited condensed consolidated financial statements.

Results of our operations for interim periods may not be indicative of results for the full fiscal year. We reclassify certain prior year amounts, as applicable, to conform to the current year presentation.

2. Significant Accounting Policies

Use of Estimates

The preparation of consolidated financial statements and related disclosures in conformity with accounting principles generally accepted in the United States of America requires management to make judgments, estimates and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses and disclosure of contingent assets and liabilities. The recognition and allocation of certain revenues and selling, general and administrative expenses in these unaudited condensed consolidated financial statements also require management estimates and assumptions.

Estimates and assumptions about future events and their effects cannot be determined with certainty. The Company bases its estimates on historical experience and various other assumptions believed to be applicable and reasonable under the circumstances. These estimates may change as new events occur, as additional information is obtained and as the operating environment changes. These changes have been included in the unaudited condensed consolidated financial statements as soon as they became known. In addition, management is periodically faced with uncertainties, the outcomes of which are not within its control and will not be known for prolonged periods of time. Based on a critical assessment of accounting policies and the underlying judgments and uncertainties affecting the application of those policies, management believes the Company’s unaudited condensed consolidated financial statements are fairly stated in accordance with US GAAP and provide a fair presentation of the Company’s financial position and results of operations.

Furthermore, we considered the impact of the COVID-19 pandemic on the use of estimates and assumptions used for financial reporting and determined that there was no adverse material impact to our results of operations for the three months ended March 31, 2021; however, the extent and duration of future impacts of the COVID-19 pandemic and any resulting economic impact are largely unknown and difficult to predict due to these unknown factors which may have a material impact on our financial position and results of operations in the future.

For a complete set of our significant accounting policies, refer to the consolidated financial statements included in our Annual Report on Form 10-K for the year ended December 31, 2020. During the three-month period ended March 31, 2021, there were no significant changes to our significant accounting policies.

Impact of Recently Issued Accounting Standards

Pronouncements Not Yet Adopted

In June 2016, the FASB issued ASU 2016-13, "Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments," ("ASU 2016-13") which requires the measurement and recognition of expected credit losses for financial assets held at amortized cost. ASU 2016-13 replaces the existing incurred loss impairment model with an expected loss methodology, which will result in more timely recognition of credit losses. ASU 2016-13 is effective for annual reporting periods, and interim periods within those years, beginning after December 15, 2019 for all public entities, excluding smaller reporting companies, and after December 15, 2022 for smaller reporting companies. It requires a cumulative effect adjustment to the balance sheet as of the beginning of the first reporting period in which the guidance is effective. We will adopt ASU 2016-13 on January 1, 2023. We are currently in the early phase of evaluating the impact of the adoption of ASU 2016-13 on our condensed consolidated financial statements.

3. Revenue from Contracts with Clients and Customers

Contract Assets and Contract Liabilities

Changes in costs to fulfill contract assets remained consistent from December 31, 2020 to March 31, 2021, primarily due to a decrease of approximately $0.9 million for amortization and recognition of costs, offset by approximately $0.9 million from new projects in the three months ended March 31, 2021. Costs to fulfill contract assets relate to deferred costs, which are included within other current assets and/or other assets, and software development costs, which are included within property and equipment, in our condensed consolidated balance sheets.

Changes in contract liabilities during the period increased $1.8 million from December 31, 2020 to March 31, 2021, primarily due to a decrease of approximately $1.7 million for amortization and recognition of revenue, offset by approximately $3.5 million from new projects in the three months ended March 31, 2021. Contract losses recognized for the three months ended March 31, 2021 were not material. Accrued contract liabilities below are included within accrued expenses in our condensed consolidated balance sheets.

The timing of revenue recognition, billings and cash collections results in billed accounts receivable, unbilled receivables, and customer advances and deposits (contract liabilities) on the condensed consolidated balance sheets. Changes in the contract asset and liability balances during the three months ended March 31, 2021 were not materially impacted by any other factors.

Contract balances consist of the following (in thousands):


	March 31, 2021		December 31, 2020
Contract Assets
Costs to Fulfill	$	5,642	$	5,659
Total Contract Assets	$	5,642	$	5,659
Contract Liabilities
Accrued Contract Liabilities	$	3,253	$	1,067
Deferred Revenue	6,056		6,456
Total Contract Liabilities	$	9,309	$	7,523

Remaining performance obligations represent the transaction price of firm orders for which work has not yet been performed. This amount does not include 1) contracts that are less than one year in duration, 2) contracts for which we recognize revenue based on the right to invoice for services performed, or 3) variable consideration allocated entirely to a wholly unsatisfied performance obligation. Much of our revenue qualifies for one of these exemptions. As of March 31, 2021, the aggregate amount of the transaction price allocated to remaining performance obligations for contracts with an original expected duration of one year or more was $7.4 million. We expect to recognize revenue on approximately 77% of the remaining performance obligations in 2021, 21% in 2022, and the remaining recognized thereafter.

The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by revenue source (in thousands):


	Three Months Ended March 31, 2021
		PFS Operations		LiveArea Professional Services			Total
Revenues:
Service fee revenue		$	42,431	$	20,355	(1)	$	62,786
Product revenue, net		4,308		—			4,308
Pass-through revenue		10,163		713			10,876
Total revenues		$	56,902	$	21,068		$	77,970

(1) Includes $0.5 million of related party service fee revenue for the three months ended March 31, 2021.


	Three Months Ended March 31, 2020
		PFS Operations		LiveArea Professional Services		Total
Revenues:
Service fee revenue		$	33,431	$	20,867	$	54,298
Product revenue, net		7,533		—		7,533
Pass-through revenue		13,956		912		14,868
Total revenues		$	54,920	$	21,779	$	76,699

The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by timing of revenue recognition (in thousands):


	Three Months Ended March 31, 2021
		PFS Operations		LiveArea Professional Services			Total
Revenues:
Over time		$	52,594	$	21,068	(1)	$	73,662
Point-in-time		4,308		—			4,308
Total revenues		$	56,902	$	21,068		$	77,970

(1) Includes $0.5 million of related party service fee for the three months ended March 31, 2021.


	Three Months Ended March 31, 2020
		PFS Operations		LiveArea Professional Services		Total
Revenues:
Over time		$	47,387	$	21,779	$	69,166
Point-in-time		7,533		—		7,533
Total revenues		$	54,920	$	21,779	$	76,699

The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by region (in thousands):


	Three Months Ended March 31, 2021
		PFS Operations		LiveArea Professional Services			Total
Revenues by region:
North America		$	44,997	$	18,586	(1)	$	63,583
Europe		11,905		2,482			14,387
Total revenues		$	56,902	$	21,068		$	77,970

(1) Includes $0.5 million of related party service fee revenue for the three months ended March 31, 2021.


	Three Months Ended March 31, 2020
		PFS Operations		LiveArea Professional Services		Total
Revenues by region:
North America		$	45,098	$	19,197	$	64,295
Europe		9,822		2,582		12,404
Total revenues		$	54,920	$	21,779	$	76,699

4. Inventory Financing

Supplies Distributors has a short-term credit facility with IBM Credit LLC and its assignees (“IBM Credit Facility”) to finance its purchase and distribution of Ricoh products in the United States, providing financing for eligible Ricoh inventory and certain receivables up to $7.5 million, as per an amended agreement. The agreement has no stated maturity date and provides either party the ability to exit the facility following a 90-day notice.

Given the structure of this facility and as outstanding balances, which represent inventory purchases, are repaid within twelve months, we have classified the outstanding amounts under this facility, which were $2.6 million and $3.6 million as of March 31, 2021 and December 31, 2020, respectively, as trade accounts payable in the condensed consolidated balance sheets. As of March 31, 2021, Supplies Distributors had $1.1 million of available credit under this facility. The credit facility contains cross default provisions, various restrictions upon the ability of Supplies Distributors to, among other things, merge, consolidate, sell assets, incur indebtedness, make loans and payments to related parties (including entities directly or indirectly owned by PFSweb, Inc.), provide guarantees, make investments and loans, pledge assets, make changes to capital stock ownership structure and pay dividends. The credit facility also contains financial covenants, such as annualized revenue to working capital, net profit after tax to revenue, and total liabilities to tangible net worth, as defined, and is secured by certain of the assets of Supplies Distributors, as well as a collateralized guaranty of PFSweb. Additionally, PFSweb is required to maintain a minimum Subordinated Note receivable balance from Supplies Distributors of $1.0 million, as per an amended agreement. Borrowings under the credit facility accrue interest, after a defined free financing period, at prime rate plus 0.5%, which resulted in a weighted average interest rate of 3.75% and 3.75% as of March 31, 2021 and December 31, 2020, respectively. As of March 31, 2021, the Company was in compliance with all financial covenants.

5. Debt and Finance Lease Obligations

Outstanding debt and finance lease obligations consist of the following (in thousands):


	March 31, 2021		December 31, 2020
U.S. Credit Agreement
Revolver	$	28,000	$	33,500
Equipment loan	7,571		8,035
Debt issuance costs	(204)		(224)
Finance Leases	844		1,056
Other	93		120
Total	36,304		42,487
Less current portion of long-term debt	3,138		3,414
Long-term debt, less current portion	$	33,166	$	39,073

U.S. Credit Agreement

On November 1, 2018, we entered into Amendment No. 1 to our Credit Agreement with Regions Bank (the “Amended Facility”). The Amended Facility provided for an increase in availability of our revolving loans to $60.0 million, with the ability for a further increase of $20.0 million to a total of $80.0 million, and the elimination of the term loan. Amounts outstanding under the term loan were reconstituted as revolving loans. The Amended Facility also extended the maturity date to November 1, 2023.

As of March 31, 2021, we had $12.3 million of available credit under the revolving loan facility. As of March 31, 2021 and December 31, 2020, the weighted average interest rate on the revolving loan facility was 2.18% and 2.52%, respectively.

As of March 31, 2021, we had approval for $2.9 million of available credit in equipment financing.

As of March 31, 2021, we were in compliance with all debt covenants.

6. Earnings (Loss) Per Share

Basic net loss per common share was computed by dividing net loss by the weighted-average number of common shares outstanding for the reporting period. In periods when we recognize a net loss, we exclude the impact of outstanding common stock equivalents from the diluted loss per share calculation as their inclusion would have an antidilutive effect. As of March 31, 2021 and March 31, 2020, we had outstanding common stock equivalents of approximately 2.5 million and 2.3 million, respectively, that have been excluded from the calculations of diluted earnings per share attributable to common stockholders because their effect would have been antidilutive.

7. Commitments and Contingencies

The Company is subject to claims in the ordinary course of business, including claims of alleged infringement by the Company or its subsidiaries of the patents, trademarks and other intellectual property rights of third parties. The Company is generally required to indemnify its service fee clients against any third party claims asserted against such clients alleging infringement by the Company of the patents, trademarks and other intellectual property rights of third parties. In the opinion of management, any liabilities resulting from these claims, would not have a material adverse effect on the Company’s financial position or results of operations.

8. Segment Information

The Company's segments are comprised of strategic businesses that are defined by the service offerings they provide and consist of PFS Operations (which provides client services in relation to the customer physical experience, such as order management (OMS), order fulfillment, customer care and financial services) and LiveArea Professional Services (which provides client services in relation to the digital experience of shopping online, such as strategic commerce consulting, strategy, design and digital marketing services and technology services). Each segment is led by a separate Business Unit Executive who reports directly to our Chief Operating Decision Maker.

The following table presents information concerning operations by segment (in thousands):


	Three Months Ended March 31,
		2021		2020
Revenues:
PFS Operations		$	56,902	$	54,920
LiveArea Professional Services		21,068		21,779
Total revenues		$	77,970	$	76,699
Business unit direct contribution:
PFS Operations		$	3,716	$	3,092
LiveArea Professional Services		1,732		3,182
Total business unit direct contribution		5,448		6,274
Unallocated corporate expenses		(6,987)		(5,651)
Income (loss) from operations		$	(1,539)	$	623
Depreciation and amortization:
PFS Operations		$	1,885	$	1,774
LiveArea Professional Services		159		223
Unallocated corporate expenses		172		288
Total depreciation and amortization		$	2,216	$	2,285

9. Related Party Transaction

In June 2020, the Company entered into an agreement with Hardinge, Inc. ("Hardinge") in which our LiveArea segment is to provide various services related to e-commerce. Benjamin Rosenzweig ("Mr. Rosenzweig"), a member of our Board of Directors, is a partner at Privet Fund Management LLC ("Privet"). Privet is the general partner and investment manager of funds that own Hardinge and Mr. Rosenzweig also serves on the Board of Directors of Hardinge.

We recognized $0.5 million of related party service fee revenue in the three months ended March 31, 2021. As of March 31, 2021 and December 31, 2020, there was an accounts receivable balance of $1.0 million and $0.7 million from Hardinge, respectively.

ITEM 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

The following discussion and analysis of our results of operations and financial condition should be read in conjunction with the unaudited condensed consolidated financial statements and related notes appearing elsewhere in this Form 10-Q.

Forward-Looking Information

This quarterly report on Form 10-Q contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934, including statements that involve expectations, plans or intentions (such as those relating to future business, future results of operations or financial condition, new or planned features or services, or management strategies). You can identify these forward-looking statements by words such as “may,” “will,” “would,” “should,” “could,” “expect,” “anticipate,” “believe,” “estimate,” “intend,” “plan,” “potential,” “project,” “predict,” “future,” “target,” “seek,” “continue” and other similar expressions. These forward-looking statements involve risks and uncertainties, and may include assumptions as to how we may perform in the future, including the impact of the COVID-19 pandemic on our business, results of operations and global economic conditions. Although we believe the expectations reflected in our forward-looking statements are reasonable, we cannot guarantee these expectations will actually be achieved. In addition, some forward-looking statements are based upon assumptions about future events that may not prove to be accurate. Therefore, our actual results may differ materially from those expressed or implied in our forward-looking statements. Such risks and uncertainties include, among others, those discussed in “Part I, Item 1A: Risk Factors” of our Annual Report on Form 10-K for the fiscal year ended December 31, 2020 as well as in our consolidated financial statements, related notes, and the other information appearing elsewhere in the Annual Report and our other filings with the Securities and Exchange Commission, or the SEC, including any quarterly reports on Form 10-Q. We do not intend, and undertake no obligation, to update any of our forward-looking statements after the date of this report to reflect actual results or future events or circumstances. There may be additional risks we do not currently view as material or that are not presently known or that are beyond our ability to control or predict. Given these risks and uncertainties, readers are cautioned not to place undue reliance on such forward-looking statements.

Key Events and Trends

COVID-19 Pandemic

We continue to monitor the impact of the COVID-19 pandemic on all aspects of our business. While the COVID-19 pandemic has not had a material adverse impact on our results of operations to date, the future impacts of the pandemic and any resulting economic impact are still uncertain as the pandemic continues to evolve. We have experienced labor rate increases in certain of our markets for fulfillment activities. We believe this will continue and that this could impact our overall fulfillment related costs and staffing.

We have taken a number of precautionary measures designed to help minimize the risk of the spread of the virus to our employees and adjusted our operations wherever necessary to help ensure a safe environment for our staff across business functions. As a result of the impact of COVID-19, many businesses have or will be experiencing short-term or long-term liquidity issues. While many of the restrictions have been lifted, we have also seen a resurgence of the virus in certain geographic regions, which could have an impact on our business and adversely affect the Company’s results of operations, cash flows and financial position as well as that of our clients.

We incurred additional costs related to the enhanced cleaning regimen implemented in our facilities and purchases of personal protective equipment ("PPE") for employees. For the three months ended March 31, 2021, the increased costs related to the COVID-19 pandemic, excluding hourly wage rate related labor cost increases, were $0.2 million. We did not incur increased costs related to the COVID-19 pandemic for three months ended March 31, 2020. We will continue to monitor these for potential impacts to future cash flow.

As a result of the impact of the COVID-19 pandemic, many businesses have or will be experiencing short-term or long-term liquidity issues. Based on our current expectations, we believe we have the appropriate financial structure in place to support our own business operations. However, we do expect increased potential risk from the viability of clients and their ability to make payments on time. We have and will continue to closely monitor our clients’ financial results, payment patterns and business updates in an effort to minimize any potential credit risk impact.

While the COVID-19 pandemic has not had a material adverse impact on our operations to date, the extent and duration of future impacts of the pandemic (including any variants of COVID-19) and any resulting economic impact on our business are largely unknown and difficult to predict.

Overview

PFSweb is a Global Commerce Services Company. We manage the entire customer shopping experience for major branded manufacturers and retailers through two business segments, LiveArea Professional Services ("LiveArea") and PFS Operations. LiveArea is a global customer experience and e-commerce agency, providing a comprehensive set of digital agency

services to support, develop and improve business-to-business ("B2B"), business-to-consumer ("B2C"), and business-to-business-to-consumer ("B2B2C") customer experiences both online and in-store. LiveArea services include: NXT Intelligence™, Service Design, Product Innovation, Connected Commerce, Performance Marketing, and Orchestrated Services. Through these services, we envision, build, and launch innovative products and omni-channel commerce solutions powered by data-driven insights to help our clients elevate their customer relationships. The PFS Operations segment provides services to support or improve the physical, post-click experience, such as logistics and fulfillment, customer care, and order-to-cash services including distributed order orchestration and payment services. We offer our services on an à la carte basis or as a complete end-to-end solution. Major brands and other companies turn to us to optimize their customer experiences and enhance their traditional and online business channels, creating commerce without compromise.

Operating Results

The following table discloses certain financial information for the periods presented, expressed in terms of dollars, dollar change, percentage change and as a percentage of total revenues (in thousands, except percentages):


	Three Months Ended March 31,				% of Total Revenues
		2021			2020		Change		2021			2020
Revenues
Service fee revenue		$	62,786	(1)	$	54,298	$	8,488	80.5	%		70.8	%
Product revenue, net		4,308			7,533		(3,225)		5.5	%		9.8	%
Pass-through revenue		10,876			14,868		(3,992)		13.9	%		19.4	%
Total revenues		77,970			76,699		1,271		100.0	%		100.0	%
Costs of revenues
Cost of service fee revenue		43,244			34,716		8,528		68.9	%	(2)	63.9	%
Cost of product revenue		4,086			7,123		(3,037)		94.8	%	(3)	94.6	%
Cost of pass-through revenue

SEC Form 10-Q filed by PFSweb, Inc.