FRSH vs MSFT

Freshworks Inc.

Freshworks Inc. develops software solutions for businesses worldwide. It offers Freshdesk, a solution that empower the support team to work together and resolve customer issues; Freshworks CRM, a solution that keep sales team in the know about prospects and close deals; Freshworks 360, a sales, support, marketing, and success platform; and Freshservice, a solution to streamline information technology service and manage internal requests from the employees. The company also provides Freshchat, a solution to engage with website visitors and product users for sales and customer success; Freshmarketer, an marketing automation solution to acquire, engage, and retain customers; Freshcaller, a solution to reimagine cloud-based phone system for businesses of various sizes; and Freshteam, a solution to recruit and onboard top talent, as well as manage employee data and time off. In addition, it offers Freshrelease, an agile project management software for development teams to plan, track, test, and ship; Freshsuccess, a solution to protect revenue, increase customer lifetime value, and strengthen customer relationships; Freshconnect, a solution that enable teams, partners, and agents to collaborate with full context; Freshping, a solution to monitor website availability, and get alerts and status pages; and Freshstatus, a solution to setup hosted public status page. Further, the company provides The Freshworks Customer-for-Life Cloud that powers the next generation of customer engagement, giving the organization the ability to move past managing leads to nurturing customer relationships. It has a strategic partnership with Tata Consultancy Services. Freshworks Inc. was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017. The company was incorporated in 2010 and is based in San Mateo, California with additional locations in Chennai, Hyderabad, and Bengaluru, India; London, United Kingdom; Sydney and Melbourne, Australia; Berlin, Germany; Paris, France; Singapore; Utrecht, the Netherlands; and Denver, Colorado.

Microsoft Corporation

Microsoft Corporation develops, licenses, and supports software, services, devices, and solutions worldwide. Its Productivity and Business Processes segment offers Office, Exchange, SharePoint, Microsoft Teams, Office 365 Security and Compliance, and Skype for Business, as well as related Client Access Licenses (CAL); Skype, Outlook.com, OneDrive, and LinkedIn; and Dynamics 365, a set of cloud-based and on-premises business solutions for organizations and enterprise divisions. Its Intelligent Cloud segment licenses SQL, Windows Servers, Visual Studio, System Center, and related CALs; GitHub that provides a collaboration platform and code hosting service for developers; and Azure, a cloud platform. It also offers support services and Microsoft consulting services to assist customers in developing, deploying, and managing Microsoft server and desktop solutions; and training and certification on Microsoft products. Its More Personal Computing segment provides Windows original equipment manufacturer (OEM) licensing and other non-volume licensing of the Windows operating system; Windows Commercial, such as volume licensing of the Windows operating system, Windows cloud services, and other Windows commercial offerings; patent licensing; Windows Internet of Things; and MSN advertising. It also offers Surface, PC accessories, PCs, tablets, gaming and entertainment consoles, and other devices; Gaming, including Xbox hardware, and Xbox content and services; video games and third-party video game royalties; and Search, including Bing and Microsoft advertising. It sells its products through OEMs, distributors, and resellers; and directly through digital marketplaces, online stores, and retail stores. It has collaborations with Dynatrace, Inc., Morgan Stanley, Micro Focus, WPP plc, ACI Worldwide, Inc., and iCIMS, Inc., as well as a strategic relationship with Avaya Holdings Corp. Microsoft Corporation was founded in 1975 and is headquartered in Redmond, Washington.