CRM vs FRSH

Salesforce Inc.

salesforce.com, inc. develops enterprise cloud computing solutions with a focus on customer relationship management worldwide. The company offers Sales Cloud to store data, monitor leads and progress, forecast opportunities, and gain insights through analytics and relationship intelligence, as well as deliver quotes, contracts, and invoices. It also provides Service Cloud, which enables companies to deliver personalized customer service and support, as well as a field service solution that enables companies to connect agents, dispatchers, and mobile employees through a centralized platform, which helps to schedule and dispatch work, and track and manage jobs in real-time. In addition, the company offers Marketing Cloud to plan, personalize, and optimize one-to-one customer marketing interactions; and Commerce Cloud, which enables companies to enhance engagement, conversion, revenue, and loyalty from their customers. Further, it provides Customer 360 Platform that offers no-code to pro-code Platform-as-a-Service tools for building, securing, integrating, and managing the business apps; MuleSoft Anypoint Platform enables customers to connect any system, application, data, or device; Quip collaboration platform, which combines documents, spreadsheets, apps, and chat with live CRM data; and Tableau and Einstein Analytics, provides analytical technology to customers. Additionally, the company offers various solutions for financial services, healthcare and life sciences, manufacturing, consumer goods, government, and philanthropy. The company also provides professional services and education services, including instructor-led and online courses; and support and adoption programs. It provides its services through direct sales; and consulting firms, systems integrators, and other partners. Salesforce and Siemens has a strategic partnership. The company was founded in 1999 and is headquartered in San Francisco, California.

Freshworks Inc.

Freshworks Inc. develops software solutions for businesses worldwide. It offers Freshdesk, a solution that empower the support team to work together and resolve customer issues; Freshworks CRM, a solution that keep sales team in the know about prospects and close deals; Freshworks 360, a sales, support, marketing, and success platform; and Freshservice, a solution to streamline information technology service and manage internal requests from the employees. The company also provides Freshchat, a solution to engage with website visitors and product users for sales and customer success; Freshmarketer, an marketing automation solution to acquire, engage, and retain customers; Freshcaller, a solution to reimagine cloud-based phone system for businesses of various sizes; and Freshteam, a solution to recruit and onboard top talent, as well as manage employee data and time off. In addition, it offers Freshrelease, an agile project management software for development teams to plan, track, test, and ship; Freshsuccess, a solution to protect revenue, increase customer lifetime value, and strengthen customer relationships; Freshconnect, a solution that enable teams, partners, and agents to collaborate with full context; Freshping, a solution to monitor website availability, and get alerts and status pages; and Freshstatus, a solution to setup hosted public status page. Further, the company provides The Freshworks Customer-for-Life Cloud that powers the next generation of customer engagement, giving the organization the ability to move past managing leads to nurturing customer relationships. It has a strategic partnership with Tata Consultancy Services. Freshworks Inc. was formerly known as Freshdesk Inc. and changed its name to Freshworks Inc. in June 2017. The company was incorporated in 2010 and is based in San Mateo, California with additional locations in Chennai, Hyderabad, and Bengaluru, India; London, United Kingdom; Sydney and Melbourne, Australia; Berlin, Germany; Paris, France; Singapore; Utrecht, the Netherlands; and Denver, Colorado.